Senior Customer Service Advisor
- Recruiter
- British Heart Foundation
- Location
- Surrey
- Salary
- Up to £25000 per annum + benefits
- Posted
- 18 Feb 2019
- Closes
- 04 Mar 2019
- Ref
- 6304 (700060)
- Function
- Operations & Service Delivery
- Sector
- Health & Medical
- Hours
- Full Time
- Contract Type
- Permanent
We have an exciting new job opportunity for a Senior Customer Service Advisor to join our Retail Customer Service team based in Claygate, Surrey and provide a friendly, informative support service to our store staff, volunteers and customers.
A Customer Services professional, you'll excel in assisting customers by processing and resolving issues by phone and in written formats in a timely manner and maintaining accurate records of all enquiries. You will also support the Customer Service Manager to provide supervision and support to team colleagues.
Dealing with around 3,000 enquiries per month, the team actively promotes the delivery of excellent customer service through running regular training workshops for our store managers in-line with the BHF ambition to become a world class organisation.
About you
You'll benefit from a vibrant and friendly working environment. An enthusiastic leader, you'll enjoy resolving escalated issues and be able to investigate new measures and procedures to ensure these issues do not continuously recur. You'll lead by example, supervising the team to help manager the smooth running of the department.
With customer service and administration experience you will also have experience of dispute resolution. You'll have excellent communication skills and will be comfortable supporting and supervising the wider team and colleagues ensuring a customer focused outlook with the customer being at the heart of every interaction.
You'll also have a high level of accuracy and attention to detail matched by excellent IT skills and intermediate/advanced excel skills, able to extract and manipulate data and provide customer insight.
About us
Our award winning retail division is the largest and most successful charity retailer in the UK comprising of over 730 Fashion shops and Furniture shops and together they help deliver a profit of over £29m a year in the fight for every heartbeat. We have nearly 4,000 staff and over 22,000 volunteers across the British Heart Foundation (BHF).
We have a big job on our hands - beating heartbreak from the world's biggest killers. So we need people who share our values -are brave, compassionate, informed and driven. We need people who share our ambition. And we need people who are experts in their field but and want to make a difference. If that sounds like you, you'll be rewarded with a competitive salary and package of benefits at world class organisation, a healthy work life balance and the support to take your career to new heights.
How to apply
To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the roles criteria.
Interviews will be held at our Claygate offices on 12th and 13th March 2019
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
British Heart Foundation recognises and respects the value and diversity of all.
A Customer Services professional, you'll excel in assisting customers by processing and resolving issues by phone and in written formats in a timely manner and maintaining accurate records of all enquiries. You will also support the Customer Service Manager to provide supervision and support to team colleagues.
Dealing with around 3,000 enquiries per month, the team actively promotes the delivery of excellent customer service through running regular training workshops for our store managers in-line with the BHF ambition to become a world class organisation.
About you
You'll benefit from a vibrant and friendly working environment. An enthusiastic leader, you'll enjoy resolving escalated issues and be able to investigate new measures and procedures to ensure these issues do not continuously recur. You'll lead by example, supervising the team to help manager the smooth running of the department.
With customer service and administration experience you will also have experience of dispute resolution. You'll have excellent communication skills and will be comfortable supporting and supervising the wider team and colleagues ensuring a customer focused outlook with the customer being at the heart of every interaction.
You'll also have a high level of accuracy and attention to detail matched by excellent IT skills and intermediate/advanced excel skills, able to extract and manipulate data and provide customer insight.
About us
Our award winning retail division is the largest and most successful charity retailer in the UK comprising of over 730 Fashion shops and Furniture shops and together they help deliver a profit of over £29m a year in the fight for every heartbeat. We have nearly 4,000 staff and over 22,000 volunteers across the British Heart Foundation (BHF).
We have a big job on our hands - beating heartbreak from the world's biggest killers. So we need people who share our values -are brave, compassionate, informed and driven. We need people who share our ambition. And we need people who are experts in their field but and want to make a difference. If that sounds like you, you'll be rewarded with a competitive salary and package of benefits at world class organisation, a healthy work life balance and the support to take your career to new heights.
How to apply
To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the roles criteria.
Interviews will be held at our Claygate offices on 12th and 13th March 2019
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
British Heart Foundation recognises and respects the value and diversity of all.