Supporter Engagement Advisor
- Employer
- The UK Committee for UNICEF
- Location
- Part home/part office (London) based
- Salary
- £32,000 per annum
- Closing date
- 22 Aug 2024
View more categoriesView less categories
- Function
- Administration, Operations & Service Delivery, PR & Communications
- Sector
- Children & Youth, International, Poverty Relief, Human Rights
- Hours
- Full Time
- Contract Type
- Permanent
- Seniority
- Junior
Job Details
Circa £32,000 per annum
Permanent
Hybrid working arrangements (London based)
UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Advisor.
You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.
As the first point of call for both our supporters and members of the public, you will be handling telephone calls, emails, live chat, text, social and even the odd letter. This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content, but you will have access to comprehensive support and experienced colleagues.
You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution. with a so that UNICEF UK can achieve a better world for every child.
Our Supporter Care service is available from 9am to 5pm Monday to Friday.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, 22 August 2024.
Interview date: Tuesday 10 September 2024.
In return, we offer:
- excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
- outstanding training and learning opportunities and the support to flourish in your role
- impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
- an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
- the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact Supporter Care on 0300 330 5580 during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Company
UNICEF UK raises funds for UNICEF’s emergency and development work for children. We promote and protect children’s rights in the UK and internationally. We are a UK charity, entirely funded by supporters.
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
- Website
- http://www.unicef.org.uk/Jobs/
- Telephone
- 0300 330 5580
- Location
-
1 Westfield Avenue
1 Westfield Avenue
Queen Elizabeth Olympic Park
Stratford
London
E20 1HZ
GB
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