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Head of Service - Consumer Advice

Do you want to make a difference to the lives of people and communities in need? Are you an experienced leader, manager and motivator of people, with an eye for developing new business opportunities? You should join one of the country’s largest and most dynamic advice charities!

Citizens Advice Staffordshire North & Stoke-on-Trent is looking to recruit a new Head of Service (Consumer Advice). This is an exciting opportunity to join an established and nationally respected charity at a time of genuine transformation, following the recent appointment of our new Chief Executive Officer.

As a key member of the Senior Management Team, you will be responsible for:

  • leading on strategic developments around all aspects of consumer advice;
  • identifying new business opportunities, as well as project and service development;
  • upholding relevant quality standards and supporting the delivery of the corporate plan.

Reporting to the Chief Executive, the Head of Service (Consumer Advice) will work closely with the CEO and Senior Management Team to plan service delivery, identify new business opportunities, and liaise with external partner organisations to support the achievement of the charity’s strategic objectives. You will be directly responsible for approximately 40 staff.

Ideally, you will be target-driven and have a working knowledge and understanding of citizens’ rights as consumers, particularly with respect to the energy market.

Why join Citizens Advice Staffordshire North & Stoke-on-Trent?

25 days annual leave, plus bank holidays, birthday leave; contributory pension scheme; flexible working arrangements; investment in your professional development; and a generous package of welfare benefits.

If you're ready to make a difference and satisfy the criteria above, please apply with an up-to-date CV, along with a supporting statement (max. 2 pages A4) setting out your relevant skills and experience, by Wednesday 3rd July 2024. Please send your CV and supporting statement to Linda Proud –

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