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CRM Learning and Engagement Manager

University of Oxford
OX1 2JD, Oxford - hybrid working may be an option
Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350.
Closing date
4 Jul 2024

Job Details

University of Oxford Development and Alumni Engagement

CRM Learning and Engagement Manager
(known internally as DARS Senior User Engagement Officer)

Location: Oxford – hybrid working may be an option

Salary: Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support.

About the Role

As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include:

  • User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
  • Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
  • Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

To Be Successful You’ll Need:

  • Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
  • Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.
  • Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
  • Interpersonal Skills: Excellent interpersonal and customer service skills.
  • Technical Proficiency:
    • Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
    • Proficient in learning management systems (LMS) and various e-learning platforms.
    • Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
  • Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
  • Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.

What We Offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

  • Flexible hybrid working
  • An excellent contributory pension scheme
  • days annual leave
  • Membership to CASE
  • Training and Development opportunities
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Membership to a variety of social and sports clubs
  • Discounted bus travel and Season Ticket travel loans

Application process:

  • Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for Vacancy ID: 173358.
  • Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 4 July 2024 can be considered.

Interviews are currently scheduled to take on 19 July 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.


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"...World-class research and education to benefit society on a local, regional, national and global scale"

Welcome to the University Of Oxford

About Us

Oxford is a unique and historic institution. As the oldest university in the English-speaking world, it can lay claim to nine centuries of continuous existence.

  • Oxford was ranked first in the world in the Times Higher Education (THE) World University Rankings for 2017, 2018, 2019, 2020, 2021, 2022, 2023 and 2024 - a record eight consecutive years.
  • There are more than 26,000 students at Oxford, including 12,683 undergraduates and 13,324 postgraduates.
  • Entry to undergraduate courses at Oxford continues to be very competitive: there are usually only around 3,300 places, and over 23,000 people applied to start in 2022.
  • The majority of Oxford’s UK undergraduates come from state schools. Over 68% of UK students admitted in 2022 were from the state sector.
  • 450 postgraduate courses received applications for year of entry 2022/23 (including part-time variants).
  • For 2022/23 entry, over 37,500 applications were received for some 6,056 postgraduate places.
  • International students make up 46% of our total student body - around 12,075 students. Students come to Oxford from more than 160 countries and territories (as of 1 December 2022). 
  • According to the 2021 Research Excellence Framework, which assesses the quality of research in UK Higher Education Institutions, Oxford’s submission had the highest volume of world-leading research¹. 
  • The University of Oxford contributes around £15.7 billion to the UK economy, and supports more than 28,000 full time jobs (2018/19)

What we do - Philanthropy

"£222+ million raised so far"

Philanthropy is vital in helping the University to realise its ambitious goals. By pushing the boundaries of knowledge, nurturing the most talented students, and identifying innovative ways to share the treasures of our unique collections, Oxford’s work touches lives across the world. Thank you to all our supporters for your generosity.

Download the full Philanthropy report here

What we do - Research 

"...Ground breaking research and innovation"

Oxford is world-famous for research excellence and home to some of the most talented people from across the globe. Our work helps the lives of millions, solving real-world problems through a huge network of partnerships and collaborations. The breadth and interdisciplinary nature of our research sparks imaginative and inventive insights and solutions.

Career Opportunities

The University is continuing to grow and has some up and coming roles to be a part of a fantastic educational establishment.

Social Media

Follow us for all the latest news and insights from the University as well as upcoming opportunities to grow your career and prosper in your self development

Website -

Linkedin - @UniversityOfOxford

Twitter (X) - @OxfordGiving

Facebook - @OxfordGiving

Instagram - @Oxford_Uni

Youtube - @OxfordGiving

Company info
University Offices
Wellington Square

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