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Deputy Service Director

NFP People
£62522.13 Per Annum
Closing date
25 Apr 2024

Job Details

Deputy Service Director

We are looking for a Deputy Services Director to support a cluster of Area Managers across England and Wales.

This role is home based, with regular travel across the regions.

Position: 5494 Deputy Service Director

Location: Home Based

Hours: Full time, 37.5 hours per week (Flexibility is possible, but likely to be required to meet core hours across Monday to Friday)

Contract: Permanent

Salary: £62,522.13 per annum

Closing Date: First stage interviews will take place, via Zoom, in the week beginning 30th of April.

The Role

This role is home-based, regular travel and some unsocial hours will be necessary. As a Deputy Service Director, you will:


  • Support the Services Director to manage services across England and Wales
  • Represent the charity externally, promoting a positive image of the organisation
  • Identify and promote opportunities to grow and develop the services in order to improve reach and impact
  • Monitor, develop and advance the approach to excellence, ensuring teams work to the highest quality standards
  • Take the lead in developing the skills and expertise of the Operations Managers and further advancing excellent standard of casework
  • Lead on income generation in allocated areas
  • Promote advocacy for service users, ensuring that they are involved in the development of services and their needs are heard and understood


About You

To be successful in this role, you will need:


  • An excellent understanding of the impact of crime and the experience of the criminal justice system on victims and witnesses
  • A proven track record of successfully delivering services with significant contract values
  • Exceptional leadership skills, ensuring individuals and teams feel nurtured and supported in order to achieve high levels of performance, commitment and collaboration
  • Demonstrable experience operating effectively within a complex organisation at both operational and strategic level
  • Previous experience of developing and maintaining successful partnerships with a wide range of internal and external stakeholders
  • A genuine openness to feedback and willingness to proactively learn from others


In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:


  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity and paternity payments
  • High Street, retail, holiday, entertainment and leisure discounts
  • Access to our financial wellbeing hub and salary deducted finance
  • Employee assistance programme and wellbeing support
  • Ongoing training and support with opportunities for career development and progression


About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Service Director, Director of Service, Deputy Service Director, Deputy Director of Service, Head of Service, Deputy Head of Service, Service, Criminal Justice, Victim Support, Community.

Please note this role is being advertised by NFP People on behalf of our client.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Company info
01234 815658
6 West Street
MK46 5HR

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