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Volunteer Receptionist

EC1Y 2AJ, London (Greater)
Closing date
8 Mar 2024

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Job Details

Purpose of the Role:

The reception at ScotsCare is run by a team of volunteers and this role plays a vital part in the smooth running of our office; volunteer receptionists are the face of our organisation and often the first point of contact for our clients, supporters, and the general public.

Currently we require an additional volunteer receptionist. Shift available is: Wednesdays 9am-1pm

The role is to:

  • Provide a professional, warm welcome to all visitors, ensuring they sign in and out Answer and screen incoming calls and transfer to the appropriate member of staff /volunteer Use Outlook to send messages, check staff availability and whereabouts Respond to emails and collate information to send out and follow up to confirm receipt Deal with outgoing post; frank, process recorded deliveries and take to the post office Photocopy and/or scan documents as required Assist with occasional large mail outs - envelope stuffing, franking etc Assist with other admin tasks as they arise (skills/interests dependent) Adhere to our policies and procedures.

Skills / qualities needed:

  • Reliable and good time keeping Good communication skills and a friendly, confident telephone manner Basic computer and admin skills  Compassionate approach to the aims of ScotsCare A non-judgemental attitude Willingness to attend volunteer meetings and occasional training days

What you can expect from us:

  • A full induction, training and support Out of pocket expenses for travel, and lunch if volunteering all day (5 or more hours) References and an opportunity to build on your CV Opportunities to be involved in other areas of our work if you want to do more/try other things Volunteer social events, meetings, newsletters, awaydays An opportunity to work within a small friendly team.




ScotsCare is the trading name of The Royal Scottish Corporation, the working name of The Scottish Hospital of the Foundation of King Charles II, which was set up by successful Scotsmen to help those from their home country who had fallen on hard times.  It is the oldest Scottish charity operating outside Scotland and was granted a Royal Charter in 1665.

The charity had evolved from an earlier mutual-aid society or ‘box club’ for London Scots called the ‘Scots Box’.  This was designed to help impoverished Scots in the capital who were not entitled to Parish poor relief, and in funding the burial of poor Scots during the Plague.  From this foundation, ScotsCare evolved.

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