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Director of Innovation & Service Delivery

Employer
National Rheumatoid Arthritis Society (NRAS)
Location
Maidenhead, Berkshire
Salary
£50000
Closing date
26 Mar 2024

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Function
Senior Management
Sector
Health & Medical, Public Services
Hours
Full Time
Contract Type
Permanent
Seniority
Board / C-Suite

Job Details

Main Purpose of Job

To support the development and implementation of NRAS’ strategic aims, with particular regard to increasing and improving individual beneficiary benefits through access to our services and self-management resources. To lead, oversee, and further develop all aspects of the charity’s services and support activity optimising the support provided and growing the reach to those living with RA and JIA across the UK.

To actively explore opportunities for innovation that will improve reach and access to current services as well as develop new support resources.

To work closely with the marketing and communications team as well as Senior Policy Officer to engage with those we represent.

To look for development opportunities for partnership working with industry, NHS, stakeholders and private sector to meet the unmet needs of people living with inflammatory conditions.

To develop a digital strategy for the organisation embracing opportunities with potential external third parties that are mutually beneficial for the organisation and those we aim to serve.

To develop and maintain productive working partnerships with pharmaceutical and other industry partners working in the field of rheumatology and immunology.

To liaise with health and social care professionals, commissioners in the NHS and Local Authorities, to promote the benefits of the supported self-management services NRAS provides.

Qualifications

Degree level or equivalent, Professional qualification desirable

Experience

Demonstrable experience and achievements in following areas:
•    Proven relationship building working with the NHS across the UK and/or industry and/or key stakeholders
•    Embracing technology and digital solutions 
•    Management, leadership and motivation of a team
•    Development, implementation and management
•    Innovative and agile to changing internal and external circumstances
•    Ability to work under pressure and to deadlines
•    Highly motivated and committed 
•    Positive outlook and ‘can-do’ approach to challenges
•    Ability to represent charity at senior level
•    Strategic thinker
•    Able to demonstrate innovative thinking and delivery
•    Project management and evaluation
•    Higher level analysis and decision making

Desirable: 

•    Understanding of third sector
•    Able to demonstrate an understanding of self-management techniques in long term health conditions 

Knowledge and Skills
•    Understanding of the health and social care environment
•    Excellent interpersonal and presentation skills
•    Demonstrable excellent written and oral communication skills
•    Proficient use of Microsoft Word; Excel; PowerPoint
•    Financial management and planning
•    Understanding of the impact of long-term health conditions on the individual
•    Use of Salesforce database
•    Understanding of inflammatory arthritis (RA and JIA) 
•    Proficient use of databases and data analysis/report writing

Personal Circumstances & Attributes
•    Innovative and agile to changing internal and external circumstances
•    Ability to work under pressure and to deadlines
•    Highly motivated and committed 
•    Positive outlook and ‘can-do’ approach to challenges
•    Ability to represent charity at senior level
•    Strategic thinker


Duties and Key Responsibilities
Service delivery
1.    Manage the teams responsible for service delivery across a range of areas including information and support resources e.g. publications/surveys/website, helpline, volunteer and membership services.
2.    Monitor service delivery and quality on a regular basis and ensure accurate recording and reporting to internal and external customers and stakeholders.
3.    In conjunction with the Head of Data, utilise appropriate tools to facilitate impact measurement of NRAS services to inform business development
4.    Identify opportunities to create new ways of developing income streams for the charity through the delivery of our services.

Strategy and Development
1.    Research, identify and lead on the development of effective and innovative ways for NRAS to increase the breadth and depth of support it can provide to people with RA and JIA.
2.    Develop an NRAS digital strategy to deliver our services and improve our efficiency
3.    Identify ways to harness digital solutions in the delivery of our services.
4.    To help develop business cases to support bids for project funding of new or extended services.
5.    To lead on establishing and maintaining specific and strategic relationships with health and social care professionals, commissioners in the NHS and Local Authorities, patient and VCS organisations and partnerships, and other bodies supportive of NRAS strategic aims.

Commissioning
To lead the development of a co-ordinated programme of support services capable of attracting contracts and/or direct funding

Third party partnerships
1. Develop the charity’s external partnerships managing and developing key relationships with our pharma and corporate partners, including the sourcing of funding from those partners for core services and projects.
2. Research, identify and develop potential new partnerships and collaborations to increase the reach and impact of NRAS services

Representing NRAS
Represent NRAS in a senior capacity to external stakeholders, funders and partners promoting it as     a respected, trusted, and ambitious charity resulting in partnerships, successful funding and         effective collaborative working.


Closing date for applications is 31 March 2024, all applicants must submit a covering letter with their CV. 
Please apply with a CV and covering letter.

No agencies.
 

 

Company

The National Rheumatoid Arthritis Society (NRAS) is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). 

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

Company info
Website
Telephone
+447979695203
Location
3 Beechwood, Grove Park Industrial Estate
Maidenhead
Berks
SL6 3LW
United Kingdom

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