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Operational Crisis Services Manager

£38,200 per annum (plus £1,119.96 per annum for Safeguarding rota)
Closing date
5 Mar 2024

Our client, a Mental health & Wellbeing Charity, works across the community to support positive mental health and wellbeing. Working closely with a range of partners, they offer a number of activities from their wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and their aim is to make sure that no-one has to face a mental health problem alone.

Operational Crisis Services Manager
Post no: 584
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £38,200 per annum (plus £1,119.96 per annum for Safeguarding rota)
Hours: 37.0 hours per week, Monday to Friday (plus Safeguarding evenings on call on a 6-weekly rota)

About the Role 
This exciting Operational Crisis Services Manager role will work with the Head of Operations and the Senior Leadership and Executive teams to ensure that the delivery of this mental health charity’s current and future services are effectively planned, developed, and implemented. In this role you will be responsible for ensuring the efficiency of service delivery, operations and this organisation’s culture for sustainability and growth alongside executing and monitoring long and short-term plans.

As Operational Crisis Services Manager you will support, develop, and direct a core team of managers and co-ordinators leading on a diverse range of projects and services and ensure that they are meeting the needs of the individual and the wider community. You will need to be confident in monitoring, reporting, and communicating key aspects of deliverables in a wide range of professional settings at a senior level and have strong management, communication, and coaching skills alongside a passion for improving community mental health services and resources.

Key Duties

  • Ensure an organisational service structure and resources fit for service delivery; line manage relevant post holders as appropriate.
  • Work with Head of Operations and senior operations team to ensure the management of an effective workforce for all areas of operations and service delivery, including recruitment and performance management challenges.
  • Identify own and workforce training and development needs and recommend appropriate training activities.
  • Recommend and manage changes required in structure and activities to respond to service user needs.
  • Develop and maintain a high standard of knowledge and expertise in developing, implementing, and managing services within the charity.
  • Represent this organisation externally as a professional advising the employer, external organisations and other groups on best practice relating to support services.
  • Work with the Influence and Participation lead to provide a cohesive approach to support services that reaches across operational delivery and service user involvement.
  • With the Head of Operations monitor budgets and the control of expenditure relating to operations.
  • Ensure that appropriate financial procedures are followed and that any discrepancies are reported to the Head of Operations.
  • Ensure the financial resources allocated to run activities and venues is spent in the most cost-effective way.
  • Ensure a robust operational management of the organisations services.
  • Ensure safeguarding is managed effectively through the organisation as part of the senior safeguarding team, including contribution to the out of hours on-call provision.
  • Ensure that activities meet and integrate with organisational requirements for quality management, health and safety, legal compliance, ethical policies, and general duty of care.

The successful candidate will have senior and relevant management and partnership working experience in a Health / Social Care environment and experience of managing diverse staff resources to achieve a range of important organisational objectives in a major area of the organisation. They will have knowledge and experience of assessing and advising on safeguarding concerns and at least 2 years’ experience of working with people who have mental health needs.


  • 25 days Annual Leave plus Bank Holidays
  • Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
  • Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
  • Discounts available through Blue Light Card & Tickets for Good
  • In-house and external Learning and Development as appropriate for the role.
  • Flexible Working On request (in line with the Organisations policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, this charity would love to hear from you.

Closedown: 5pm on Friday 23 February 2024
Interview date:
Please note: The right is reserved to close this advert early if enough suitable applicants apply
Start date: ASAP


Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note
that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Our client has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: This employer follows Safer Recruitment practices and they are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please. 

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