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ECLO Service Manager, South of England

South East England
Up to £34570 per annum
Closing date
29 Dec 2023

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Full Time
Contract Type

Job Details

£34,570 per year
35 hours per week
Home based with travel across the South of England

RNIB is pleased to announce this exciting opportunity to join RNIB's Eye Care Support Services (ECSS).

In this role, you will be a vital member of the management team, providing operational leadership and line management support to Eye Care Liaison Officers (ECLOs) and managing all aspects of operational delivery of our ECLO Services across the South of England. You will also participate in the strategic and business planning processes, working with key internal and external key stakeholders.

Working with the ECSS Senior Management team, you will support and maintain key relationships across health and social care to ensure that RNIB can each more people with sight loss earlier. Working across RNIB functions, you will also manage key internal relationships to support the delivery of our service and ensure patients access support at a time which is right for them.

You will have a vocational qualification in management, advice and guidance, or be experienced in successfully managing information and advice services. You will have demonstrable knowledge of the key stakeholders involved within health and social care.

You will have excellent people management skills with the ability to motivate and manage a geographically dispersed team, demonstrating an open and transparent management style, being solution focussed with a can-do approach to inspire your team.

You will be experienced in producing reports, delivering presentations, meeting Key Performance Indicators and a proficient user of Microsoft Office Packages and CRM systems.

Supporting ECLOs and services across the South England area, and other UK ECLO teams as required, this role will involve extensive travel across the UK with occasional overnight stays.

This role is eligible for an enhanced Disclosure and Barring Service (DBS) check with a check against the Childrens and Adults Barred lists.

We're the Royal National Institute of Blind People (RNIB Group) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

Closing date for completed applications: 17 December 2023

Interviews will be held week beginning 8 January 2024

To be considered, please apply online, uploading your CV and cover letter, telling us how you meet the criteria in section 1 of the person specification.


RNIB (the Royal National Institute of Blind People) is a large, national charity offering information, support and advice to two million blind and partially sighted people throughout the UK. Founded in 1868, RNIB has an annual income of more than £114m, over 1,700 employees and 4,800 volunteers. It is headquartered in London.

RNIB’s vision is of a world where people who are blind and partially sighted enjoy the same rights, responsibilities, opportunities and quality of life as people who are fully sighted.

RNIB began life as in 1868 as the British and Foreign Blind Association for Improving the Embossed Literature of the Blind. It was founded by a partially sighted doctor, Thomas Rhodes Armitage. In 1949 the charity received a Royal Charter and, in 1953, changed its name to the Royal National Institute for the Blind. In 2002, RNIB became a membership organisation and changed its name again - to the Royal National Institute of Blind People, rather than for Blind People. Under RNIB’s Royal Charter and Bye-laws, the majority of its trustees must be blind or partially sighted.

One of the charity’s flagship services, Talking Books, began in 1935 and is still very popular. It gives access to 23,000 fiction and non-fiction books for adults and children. Subscribers can receive the books on a CD, USB stick, an app or mp3 format. They can also use RNIB’s digital download service or borrow from 22,000 braille books and 5,000 giant print books.

The charity runs an online shop and has four resource centres which sell accessible products. Products include talking clocks and watches, large button telephones, cookery aids and tactile toys and games.

RNIB’s Helpline has been running since 1997. Callers through the Helpline can reach the charity’s advice and counselling teams. The Advice Service is able to give advice to blind and partially sighted people, carers, friends, relatives and organisations helping people with sight loss. Common issues include eye conditions, registering sight loss, employment, education and benefits.

RNIB’s Counselling Team is a small group of telephone and online counsellors who give people struggling with the onset of sight loss the opportunity to talk about their feelings and gain support. Calls or sessions are not charged.

RNIB has recently decided to amalgamate its 24,000 membership in a new community called RNIB Connect. Membership is free and includes the charity’s 8,000 strong campaigning network and the charity Action for Blind People’s Action Connect online community (Action for Blind People became an associate charity of RNIB in 2009).

RNIB is also an active campaigning charity. It has 8,000 campaign supporters and campaign staff stationed across the UK. Recent campaigns have concerned the new Personal Independence Payments and changes to Attendance Allowance. The charity also undertakes permanent campaigning on transport and retail accessibility and pavement obstructions.

Company info
0303 123 9999
105 Judd Street,

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