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Retail & Café Manager

Royal Voluntary Service
Birmingham Women's Hospital, Birmingham, West Midlands
Salary of £23,907.56 per annum
Closing date
13 Dec 2023

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Full Time
Contract Type

Job Details

Retail & Café Manager
Birmingham Women's Hospital, Birmingham, West Midlands
Permanent, Full-Time


Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

We are now looking for a Retail & Café Manager to join our team in Birmingham on a permanent, full-time basis, working 35 hours per week.

The Role

As the Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service in Birmingham Women's Hospital.

In this busy role, you will:

- Run the services efficiently and effectively
- Deliver a friendly, helpful and efficient customer service
- Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas remain tidy
- Lead, manage and motivate your team, providing coaching, mentoring and training
- Recruit and co-ordinate volunteers and employees
- Complete regular competitor visits to identify trends and opportunities
- Oversee stock ordering, deliveries and controls
- Evaluate performance and provide feedback for team members

Working Hours

This is a permanent, full-time role, working 35 hours per week, five shifts out of seven. Shifts are allocated on a rota basis, with hours between 06:30am – 8:30pm. Typical shifts are from 06:30am - 2:00pm and 1:00pm - 8:30pm.

What you’ll need

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

To join us as a Retail & Café Manager, you will need:

- At least two years’ management experience
- At a minimum, two years’ experience in a retail or café environment
- At least two years’ cash handling experience
- Excellent customer service skills
- Experience of using EPOS systems
- Knowledge and experience of general administrative processes
- The ability to use standard IT Microsoft applications and internet systems to a basic level
- Good literacy and numeracy skills
- Good organisational skills
- Good communication skills

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £23,907.56 per annum
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 31st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

We reserve the right to close this vacancy early should sufficient applications be received.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Retail Team Leader, Café Manager, Catering Manager, Shop Supervisor, or Store Supervisor.


About us

Royal Voluntary Service wants to help create a society where everyone feels valued and involved whatever their age. 

We are one of the largest volunteer organisations in the country. Our 35,000 volunteers help older people stay active, independent and able to continue to contribute to society. They do this by providing practical and emotional help where and when it’s needed. 

Royal Voluntary Service helps in all sorts of ways:

  • We help older people get out of the house for a bite to eat, social occasions or just to see friends
  • We enjoy popping round for a chat as often as is liked
  • We will help with jobs such as doing the shopping and collecting library books
  • We can also do the simple but important things, such as changing a light bulb or fixing a lock
  • We are here to make sure older people are calm and well informed before they have appointments or a stay in hospital, and we’ll check they are ok when they get home
  • We also work on a national level to raise awareness of the issues older people face. We do this through our media campaigns and research, and by lobbying the government for age-related policy improvements.

Be part of an important and growing movement

As a charitable organisation we’ve got big plans for the future. Our aim is to reach two million older people in the next ten years. It’s incredibly important we achieve this as the UK’s older population is growing and needs more support.

Sharing time with older people is enjoyable, rewarding and inspiring for all of us, young and old. By volunteering now you can help today’s generation of older people live and enjoy the kind of old age they deserve.

To support our volunteers we run a full range of fundraising activities that enable them to continue their vital work.

Company info
02920 739000
Royal Voluntary Service
Beck Court
Cardiff Gate Business Park
CF23 8RP
United Kingdom

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