Customer & Business Support Assistant (FTC)
Rangers Lodge, London (with travel to all parks required)

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Customer & Business Support Assistant to join us on a full-time, fixed term contract.

The Benefits

- Salary of £22,090 - £26,000 per annum, depending on experience
- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme
- Healthcare plan

This is a fantastic opportunity for a customer service professional seeking to further their career to work in some of the most beautiful green spaces London has to offer.

You will have the chance to ensure an outstanding experience for visitors to the parks, which are enjoyed by millions of Londoners and tourists every year.

What’s more, you’ll find a supportive work environment defined by our values of being inclusive, open, respectful, responsible and excellent. You’ll have access to a plethora of learning and development opportunities and a great range of benefits.

The Role

As a Customer & Business Support Assistant, you will support the delivery of services across each of the Royal Parks, undertaking a range of administrative duties and providing frontline customer service.

Assisting the Park Office teams, you’ll respond to calls and emails, ensure office equipment and supplies are stocked, handle outgoing and incoming post and support site visitors.

On behalf of Park Management, you’ll process applications for commercial licences and permits and input and receipt purchase orders.

Additionally, you will:

- Facilitate meetings and room bookings
- Manage keys within The Parks, ensuring they are labelled and securely stored
- Receive and record items of lost property

About You

To be considered as a Customer & Business Support Assistant, you will need:

- Experience of working in a customer-facing environment and/or customer service
- The ability to provide a high-quality service by always acting and reporting promptly
- The ability to remain calm and polite under pressure
- The ability to work collaboratively in a team
- Good literacy, numeracy, and accuracy in undertaking administrative tasks
- Significant experience of office IT applications including MS Teams, Outlook, Word & Excel
- At a minimum, GCSEs in Maths and English Language at Grade C or above (or equivalent)

Experience of using financial systems would be beneficial to your application, as would experience of working in an office environment. Experience of recording meeting minutes would also be advantageous.

Other organisations may call this role Customer Service Advisor, Receptionist, Front of House Manager, Administrator, Customer Service Administrator, Customer Service Co-ordinator, Customer Care Advisor, Customer Service Executive, Customer Representative, Call Centre Operative, Contact Centre Operative, or Visitor Assistant.

Webrecruit and The Royal Parks are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready for this fantastic opportunity as a Customer & Business Support Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.