Location - working across our sites at Bath as well as at Midsomer Norton & Keynsham as needed.  In line with our current policy, applicants will be encouraged to work flexibly at home and in the office.

Hours: 22.5 hours per week (to be worked over 3 days)

Contract: One year, fixed term, with the possibility of extension

About Citizens Advice Bath and North East Somerset

Citizens Advice Bath and North East Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice. Whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We’re here for everyone in the Bath and NE Somerset area and we work in partnership with other local services to provide the best possible advice and information to meet the needs of local residents.

About Citizens Advice B&NES Debt Advice Service

We provide quality assured advice and casework services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

We have drop-in sessions across the area in One Stop Shops, working in partnership with the local authority and other voluntary agencies. Our telephone Adviceline is open from 9.30 until 2.30 every weekday. Our specialist projects provide casework in Debt and Welfare Benefits. We have a small team of paid staff and a large workforce of enthusiastic, dedicated volunteers. We have access to a wealth of resources as part of our membership with national Citizens Advice including an up to date information system, second tier consultancy.

We are constantly striving to improve our service and current priorities are to help more clients to resolve their problems at the first point of contact, to enable more people to use digital resources and to make it easier and quicker for people to access our help.

The role

We are looking for an experienced, well-organised Debt Caseworker to join our debt advice team.  Further details can be found in the Job Description below. The post is part time (22.5 hours per week) and suitable for job share. The successful applicant will be working across our sites at Bath as well as at Midsomer Norton & Keynsham as needed.

What we offer our staff

• 6% employer pension contribution
• Flexible working arrangements
• 24-hour access to online wellbeing and mental health support.

Closing date: Thursday 21 August 2022 at 5.00pm

Interviews: Thursday 28 August 2022