Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice is here to give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. Sadly, we’ve never been more needed. With millions of people affected by the rising cost of living, we’re seeing unprecedented demand for our services from people in crisis.

Influencing government, to help deliver tangible solutions that can make a real difference, is vital. We’re looking for an outstanding public affairs professional to help deliver meaningful change around some of the biggest issues facing society right now. 

We’re looking for an experienced person with a passion for social justice, and a  wide range of skills, from exceptional judgement, to the personal authority, political insight to engage national decision makers. You’ll have sound political judgement, a strong understanding of parliamentary processes and be experienced at engaging stakeholders at all levels.

You’d be joining a directorate with an impressive track record of achieving change. Our strong brand, unique insights and policy expertise will give you unparalleled access and opportunities to influence decision makers.  

This is an exciting opportunity to join a team to deliver change at a time when our work has never been more needed.

To be considered for this opportunity, please apply with your CV and Cover Letter. Please provide short examples of how you meet the essential criteria that we will be assessing within your cover letter. You’ll see details of this, and of assessment criteria that we will assess at interview, in the person specification in the job pack. Examples can come from a variety of experiences, professional or otherwise.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy staff who are at risk or under notice of redundancy where they satisfactorily demonstrate that they meet the requirements of the role at interview.  Candidates who are formally at risk or under notice of redundancy will take priority over other internal candidates for interview.  If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

This vacancy closes at 23.59 on the closing date. 

Closing date: 29/08/2022
Interview date: WC 5th Sept