Home Ownership and Sales Officer - Maternity Cover 

Location: Letchworth, Hertfordshire 

Salary: £30,373 plus essential car user 

Hours: 37hrs 

Contract: Full time 

Role Purpose 

Our client builds a range of different housing products to meet the needs of the communities in which they operate. Your task is to ensure that the business maximises sales revenue through the active management of Right to Buy/ Right to Acquire applications and Shared Ownership resales/staircasing opportunities. 

Making it happen 

You will:  

• Be responsible for delivering a professional and informative service to Right to Buy/Right to Acquire customers and existing Shared Ownership leaseholders looking to staircase or resell their property.  

• Ensure we meet our legal obligations in the administration of the Right to Buy and Right to Acquire processes protecting both the tenant’s and the organisation’s interests.  

• Give clear and sound information to customers applying to buy their Housing Association home on the benefits and responsibilities of home ownership, with particular emphasis on the implications of buying their flat/house on a leasehold basis.  

• Manage customers’ expectations, particularly through the statutory process of Right to Buy and Right to Acquire  

• Keep up to date with changes to Right to Buy and Right to Acquire legislation, case law and best practice  

• Support the Sales and Marketing team in maintaining strong working relationships with colleagues across the business  

• Process staircasing enquiries and applications from start to end.  

• Process shared ownership resale applications utilising marketing platforms to assist in selling homes to generate income via sales proceeds and agent fees  

You will also:  

• Assist with covering new shared ownership sale enquiries in periods of increased activity.  

• Collect and record data to monitor both the Right to Buy, Right to Acquire, and shared ownership sales processes  

• Be mindful of compliance risks to the business, utilising established development procedures and filing system when undertaking all activity 

A basic must 

• An understanding and experience of Right to Buy and Right to Acquire schemes 

• An understanding of leases to process staircasing and resale applications  

• An ability to manage a varied workload, meet performance targets and statutory deadlines  

• Excellent communication skills for interacting with potential applicants, existing customers, solicitors, internal colleagues, financial advisors etc  

• Excellent organisational skills  

• Customer service experience  

• A willingness to learn  

Able to:  

• Use all the standard Microsoft office tools  

• Become proficient in QL contact management software  

• Work with figures, for example in calculating pro rata rent and service charges  

For added brilliance!  

• Demonstrate a commitment to the social value of affordable home ownership products  

• Contribute to establishing settle as a leading, key competitor within shared ownership provision across our area of operation 

• Be a professional in the housing sector by aiming towards and achieving professional development through the chartered institute of housing. 

Closing Date: 15th August 2022 

Our clients story 

In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing. 

Our client have a clear identity and a passion for delivering more high-quality affordable homes. They want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper. 

Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes them a great housing association. This doesn’t happen by chance – they focus on neighbourhoods, helping with employment and support and by tackling loneliness. 

The commitment, passion and care that their colleagues demonstrate every day is what makes them special. they are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making them the housing association in Hertfordshire and Bedfordshire. 

What they offer: 

• A competitive salary 

• Generous holiday allowance 

• Stakeholder pension scheme 

• Life assurance 

• Health care cash plan 

• Enhanced maternity, paternity and adoption leave 

• Counselling sessions 

• Training and development opportunities 

• Flexible working 

• Corporate performance pay award