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Volunteer Experience Assistant

£24,000 per annum
Closing date
13 Jul 2022
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The Volunteer Experience Team at SSAFA, the Armed Forces charity are looking for a Volunteer Experience Advisor to join the team.

You will be supporting the Volunteer Experience Team with all administration activities relating to volunteering good practice throughout the volunteer journey, with a specific focus on recruitment and retention of volunteers.  The role will see you regularly communicating with potential and existing volunteers by telephone and email and keeping SSAFA’s volunteer records up to date.

About the team

The team is dedicated to supporting our network of 2,700 volunteers as well as prospective volunteers.

About you

To carry out this role successfully you will have:

  • Experience of providing an administrative service to many internal and external stakeholders

  • Demonstrable good computer skills, including Microsoft Office and database use

  • Excellent customer service and interpersonal skills, including being friendly and professional

  • Experience of volunteering or working with volunteers is desirable


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

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