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Help Through Hardship Generalist Telephone Adviser

Citizens Advice County Durham
Spennymoor and homeworking
£22,338 (pro rata if part time)
Closing date
15 Jul 2022
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Hours: Full and Part time hours available

Location: Spennymoor and homeworking

Duration: Fixed term until 31st March 2023

Citizens Advice and the Trussell Trust have come together to develop a free helpline for people struggling to afford the basics. Operating in England and Wales, the helpline offers personalized advice and support to help address the underlying causes of the hardship, as well as a quick and seamless referral to a food bank for people if required.

The aim of the service is to help people or households facing hardship to maximize their income. Our advisers also help to identify the need for wider advice (such as debt, immigration or housing, for example) directing people to specialist onward support. By addressing the underlying causes of the hardship, we hope to reduce the need for food bank support.

We’re seeking to recruit an experienced generalist adviser, with a focus on delivering telephone advice to clients which help them access food parcels from their local food banks, and to provide information and advice on the issues that are causing them financial hardship in order to move the client forward.

The successful post holder will need to cover the core hours of the service which will be 9am to 5pm, 3 days per week, Monday to Friday (closed on public holidays), and the adviser must have the willingness and ability to commit to a rota.

Please ensure you read the full job description and person specification before applying.

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Please note we do not accept CV’s, to download an application pack click on the apply button.

Closing date for applications: 15/07/2022

Proposed date for interview: w/c 18/07/2022

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