Customer Service / Engagement Centre Assistant

Did you know you could use your skills and expertise of building rapport and confident telephone manner to play your part in releasing children from poverty in Jesus’ name? Are you looking to use your experience in customer service to make a lasting difference to children living in poverty? If yes, we would love to hear from you.

At the heart of the charity’s ministry is a relentless passion to act on faith and empower every child left vulnerable by poverty. The work is Christ centred, child focused, and church based.

Position: Engagement Centre Assistant

Location: Office-based, Fleet Hampshire

Salary: £21,000 (within the grade £21,000 - £26,600)

Hours: 35 core hours per week, you will be contracted to work between Monday to Saturday
within the hours 08:00 – 18:00, this allows for variations in workload. However, the general working week will be Monday – Friday

Contract: Permanent

Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment plus Private Medical & Dental cover on successful completion of probation.

Closing Date: 10.00am on 19th July 2022. We reserve the right to close this vacancy early if we receive sufficient applications for this role

Interview Date: 1st Stage interviews w/c 25 July

About the Role

As an Engagement Centre Assistant, you’ll care for supporters and guide them through their journey. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, text, email, chat, social media, and face-to-face.

You’ll help supporters grow in engagement with their sponsored children and with the ministry. By doing this well and delivering excellent customer service, you’ll encourage supporters to participate fully in a global movement, so that we release more children from poverty in Jesus’ name.

Responsibilities include:

• Actively maintain and promote the charity’s UK’s Christian ethos and values
• Build relationships with supporters to ensure they are known, loved, protected, and ignited to action

About You

To flourish in this role, you’ll need:

• Customer service experience
• Core computer and administration skills

You need to be:

• Personally committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practicing Christian, in order to promote the organisations ethos and help others to experience, explore and express the faith-based motivation of the work.
• Deeply connected to the ministry to children.
• Aligned to the charity’s cultural attributes.
• A ‘people person’.
• A great listener and communicator.
• Adaptable, flexible, and resilient.
• Open to peer feedback.
• Able to work independently and as part of a team.

We need you to be…

Personally, committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work.

Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may have experience in areas such as Supporter Engagement, Supporter Engagement Advisor, Supporter Engagement Assistant, Supporter Engagement Officer, Supporter Care, Supporter Care Advisor, Supporter Care Assistant, Supporter Care Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Agent, Customer Service, Customer Contact, Call Centre, Call Centre Advisor, Call Centre Officer, Call Centre Handler, Call Centre Agent.