Programme Operations Manager
Location: King’s Cross, London
Contract length: Full time/Permanent
Salary: Circa £40,000
Our client is the national fundraising charity for art. They believe that art can make you see, think and feel differently, and through our work we help make art more accessible to as many visitors as possible, wherever they are. They give grants to help museums and galleries acquire works of art for their collections, share them with wide audiences, and support the training and professional development of curators. They are supported by their growing membership of 130,000 through the National Art Pass, as well as the generosity of many trusts, foundations and other individuals.
In 2021/22 the charity transferred its grants data and grant application management to a new system built on their existing CRM platform (MS Dynamics). This solution has the functionality to deliver grant-making operations effectively across all their funding programmes and provide greater insight into the impact of their grants programmes.
The Programme Operations Manager is a new role developed following the launch of the new grants solution. Based in the programmes (grant-making) team but working closely with the technical and digital teams and external suppliers as required, the role will support the continued development of the system and its role in the optimisation of business processes and audience facing digital services to ensure effective end-to-end management of grant-making programmes and grant data – from initial enquiry to the receipt of evaluation.
This will be achieved by:
- Working with programmes team to identify how their solution and other technical systems can support business processes better
- Working with other colleagues in the technical and digital teams, business partnering across systems, ensuring they meet their strategic objectives
- Managing the prioritisation, briefing and any necessary testing for continuous improvements to and across the charity’s systems
- Providing guidance and training to users, especially in the programmes team
- Developing or briefing reporting tools and other functionality to enable colleagues in the programmes team and across the charity to undertake programme evaluation, business analysis and planning
- Taking the lead for grants data including integrity, compliance, cleaning, imports and exports
The ideal candidate will have demonstrable experience working with data, database systems and operations, ideally related to grant-making. Experience of working with suppliers and technical teams on system development/continuous improvement using an Agile project management methodology, as well as experience of delivering training, testing, and troubleshooting business as usual (BAU) with colleagues. They’ll be a self-starter who loves being part of a team and collaborating across different functions to ensure the systems work for the people who use them.
Key Employee Benefits
- Generous Annual leave – 25 days annual leave + bank holidays, with additional non-contractual office closure dates at Christmas.
- Flexible approach to hybrid working
- Free National Art Pass (NAP) - for yourself + another person of your choice.
- Free Entry to Exhibitions
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. The employer contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
Closing deadline: 1st July 2022
To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position.
This employer is currently operating a hybrid working model which requires full time employees to attend the office a minimum of 2 days per week (pro-rata’d for part time employees). This is subject to review and may change.
This charity is committed to building their team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
They have ambitious plans for the future and will be holding ourselves to account and putting their principles into action, as they all work together to help bring about positive change and a fairer future for everyone. They therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
This post is London-based. Non-UK nationals will require current and valid permission to work in the UK.
No agencies please.