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Customer Service Team Leader

Employer
NFP People
Location
Oxford
Salary
£24000 - £28000 Per Annum
Closing date
20 Jun 2022
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Job Details

Supporter Care Team Leader

Do you have a drive to set high standards of customer service and support a team to reach them? If so, we want to hear from you!

Position: Supporter Care Team Leader

Location: Office based (Oxford – OX4)

Hours: Full-time. This post may suit a job share; Wednesdays would be a required working day.

Salary: £24,000 – £28,000 + benefits

Contract: Permanent

Benefits: 33 days’ annual leave, including bank holidays (pro-rata), pension scheme, life assurance scheme, family-friendly employer, monthly in-person team days in Oxfordshire, free pizza lunches monthly, fully paid-for professional development opportunities

Closing Date: Monday 20 June, 10am

Interview Date: Tuesday 28 June 2022

The Role

If God loves a cheerful giver, then the Supporter Care team has a wonderful opportunity to help supporters feel a sense of joy for the part they are playing in God’s mission.

You will be joining a professional and passionate Supporter Care team who love speaking with wonderful supporters and letting them know the difference their generosity is making. You will play an important role so that the urgent and long-term work of Bible translation can accelerate. The charity has a culture that values excellence and where you will have autonomy and accountability to help you succeed.

Key Responsibilities:

 

  • Deliver consistently high levels of customer service/supporter care
  • Lead the team to achieve its potential
  • Oversee timely donation processing and accurate record keeping
  • Manage supporter enquiries

 

Benefits

 

  • 33 days’ annual leave, including bank holidays (pro-rata)
  • A tax-efficient (salary sacrifice) contributory pension scheme with employer contributions 6.5%–7.5%, with an additional 1% matching scheme on additional employee contributions
  • Non-contributory life assurance scheme for all staff
  • Family-friendly employer
  • Monthly in-person team days in Oxfordshire and Buckinghamshire
  • Free pizza lunches monthly
  • Fully paid-for professional development opportunities

 

About You

The role of a Supporter Care Team Leader will suit someone with a High degree of personal organisation and self-management, with the ability to prioritise, multitask and work to deadlines

You will:

 

  • Be a self-starter, able to use your own initiative and work independently, but also as part of a diverse team
  • Have excellent administrative skills, with high attention to detail
  • Have a clear, friendly and empathetic communication skills, both written and oral
  • Be IT literate (we use Google Workspace and Salesforce)
  • Be able to maintain confidentiality and discretion when dealing with sensitive information and financial records
  • Be able to maintain a cheerful, positive and helpful attitude, and to motivate others, even when under pressure

 

About the Organisation

The charity is on an important mission of serving local partners worldwide as they bring God’s word to their communities in the language which speaks to them best. 1 in 5 people worldwide are still waiting for the Bible to be translated into the language they understand best. That’s 1.5 billion people!

The charity is working to create a world where everyone can know Jesus through the Bible and serve local partners worldwide as they bring God’s word to their communities in the languages that speak to them best.

Under the 2010 Equality Act, schedule 9, there is a genuine occupational requirement for this role to be filled by a practising Christian.

You may also have experience in areas such as Supporter Care, Supporter Experience, Customer Service, Supporter Care Officer, Supporter Care Assistant, Supporter Care Executive, Supporter Care Assistant Coordinator, Supporter Experience Officer, Supporter Experience Assistant, Supporter Experience Executive, Supporter Experience Coordinator, Customer Service Officer, Customer Service Assistant, Customer Service Executive, Customer Service Coordinator, Call Centre, Help Centre, Helpdesk, Customer Service Supervisor, Customer Service Team Leader, Call Centre Team Leader.

Please note this role is being advertised by NFP People on behalf of our client.

Company

We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
Website
Telephone
01234 815658
Location
6 West Street
Olney
Buckinghamshire
MK46 5HR
United Kingdom
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