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Housing Support & Recovery Worker

Oxfordshire Mind
Cholsey, Wallingford
£22,572 - £25,927 (SCP 11-18) per annum
Closing date
15 Jun 2022
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Could you provide flexible, proactive and assertive support which promotes recovery and independence within a positive risk management approach to adults (16+) with serious and enduring mental health issues who are resident in Oxfordshire?

Housing Support & Recovery Worker - Transitional Housing Recovery Service
Hours: Full Time - 37 hours per week (Mon-Fri)
Salary: £22,572 - £25,927 (SCP 11-18) per annum pro-rata
Contract: Permanent
Holidays: 28 days plus bank holidays (per annum pro-rata)
Pension: Auto-enrolment scheme in place
Probationary Period: 6 Months
Accountable to: Housing Team Manager
Place of Work: Cholsey and Wallingford, OX10

About Oxfordshire Mind and Oxfordshire Mind Housing

One in four people are diagnosed with a mental health problem every year. Oxfordshire Mind is here to make sure everyone in Oxfordshire has somewhere to turn for advice and support. We support 30,000 people of all ages every year, providing services including transitional housing, support groups, an information line, talking therapies and a safe place for people to go in a crisis. We won’t give up until everyone experiencing a mental health problem gets both support and respect. We employ over 230 staff and operate in 28 locations around the County.

Oxfordshire Mind’s Transitional Housing Recovery Service is for people aged 18 -65 who have severe and enduring mental health problems. The service is part of a pathway of housing services that promote recovery and independence. We also run a service for people with mild to moderate mental health problems and housing needs in Wallingford.

The service specifications were originally developed through the Oxfordshire Mental Health and Support Strategy 'From Supported to Independent Living'.  The service is now part of a single outcome-based mental health contract which is delivered by the Oxfordshire Mental Health Partnership (OMHP) to provide fully integrated adult mental health services across the County over five years.  The partnership brings together Oxford Health NHS Foundation Trust (lead contractor), Oxfordshire Mind, Connection Floating Support, Response, Restore and Elmore Community Services.

Transitional Housing Recovery Service

Oxfordshire Mind’s supported housing service offers accommodation and support to people with mental health problems aged 18-65 who would otherwise struggle to live independently.

Many people move into our service following an inpatient stay, having been street homeless or having been at risk of homelessness. This role represents an excellent opportunity to both contribute to reducing homelessness and to support people experiencing mental health issues to secure stable, long-term independent accommodation in the community.

Our team are supportive of our residents and each other. We welcome and encourage ideas for improving our offer to those we support and share our expertise within the team. We are looking for someone motivated to manage an individual caseload, while able to work collaboratively.

Housing Support & Recovery Worker - Key Responsibilities and Duties

Housing Support & Recovery Workers at Oxfordshire Mind provide support to residents with mental health issues in their own homes. Workers are based in an on-site office in a housing project and work alongside a small team of colleagues and at times they work alone. Their work is also community-based when visiting residents who live in unstaffed accommodation or supporting them in accessing various appointments etc.

The role involves working with an individual caseload of residents to:

  • Support residents at initial assessment, tenancy sign-up and through to move-on to more independent accommodation
  • Create a support plan with residents, focusing on recovery goals and then support residents to work towards and achieve these
  • Support residents to successfully manage a tenancy/license agreement and complete Housing Benefit applications (for new residents); monitor resident service charge accounts, taking action to prevent and address rent arrears
  • Work as part of a team to manage and reduce any risks that might arise in the environment or be specific to the individual. This includes creating and updating a risk assessment and management plan.
  • Encourage residents to be actively involved in the community and engage in activity meaningful and beneficial to them in their ongoing recovery such as support groups, courses, activities in the community
  • Ensure housing management duties such as health and safety responsibilities, fire safety checks and repairs are undertaken to maintain safe and welcoming living environment
  • Formulate and see-through plans for residents to move on to more long-term, independent accommodation within 2 years
  • Encourage residents to access specialist support for any issues affecting their mental health (e.g., benefits and budgeting; substance misuse services)
  • Keep accurate and timely records of work done with residents
  • Work collaboratively with colleagues internally and externally with other support agencies, and friends and family where appropriate, taking a team-based approach to working with residents

Early applications are welcomed and interviews for shortlisted candidates will be arranged as applications are received.
Interviews will be held at Osney Mead, Oxford OX2 (or via MS Teams).


If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

No agencies please.

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