Systems Trainer

We have an exciting advocacy & training role within an innovative, young-person centred charity for an individual with experience in championing systems

Salary: £27,000 to £32,000 (dependent upon experience)

Location: Hybrid working; one day/week in the Bolton office combined with weekly travel across the Network (North-West England, London & West Midlands) & home-working

Hours: Permanent: full time (37.5 hours/week)

We are seeking an individual who is passionate about driving engagement in software solutions.  The charity can offer responsibility, variety & the chance to work with a team wholly invested in providing young people with the opportunity to fulfil their potential.  So, if you feel you have the necessary skills & experience, apply today!

The charity welcomes applications from under-represented groups; in particular, from Black, Asian and Minority Ethnic individuals, people with disabilities, and members of LGBTQ+ community. Their dedicated Equality, Diversity & Inclusion Group is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Benefits: Flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days), plus bank holidays, birthday leave & annual leave purchase scheme; company matched pension; company maternity, paternity & adoption pay; voluntary benefits with discounts on health & wellbeing, retail & leisure.

The Role:

As Systems Trainer you will act as a bridge between systems and the day-to-day operations of the charity’s youth centres, with the aim of developing the knowledge and capability of the end users.  The post-holder will understand the value of systems in achieving results in real and challenging environments and be able to communicate this effectively across a wide audience, maximising the benefit of the charity’s significant investment in technology.  The role will also provide support for the charity’s back office processes.

Key duties include:

• Work across the network of youth centres supporting end users to get the most out of systems.
• Work collaboratively and flexibly with staff including Receptionists, Youth Workers, Operations Managers (HR, Finance, Systems) & Chief Executives.
• Develop and maintain close, positive relationships with Youth Zone operational teams.
• Work alongside the charity’s systems team in the maintenance and administration of both network systems and the charity’s IT infrastructure
• Provide on the ground support to implement systems and back office
• To support in the implementation of new systems projects, providing input into design and helping to coordinate resources through each phase of the project lifecycle

About you:

For this role you will have experiencing in championing CRM/HR/workforce management systems, planning and delivering training (in-person and remotely) to end users, providing support for ICT systems and equipment, and working with MS Office software.

Other experience and skills you will need include:

• Proficiency in building strong & productive working relationships, exemplified by a person-centred approach & genuine willingness to assist others
• Ability to translate technical language into clear & jargon free language
• Excellent interpersonal & influencing skills; ability to communicate with clarity & purpose
• Enthusiasm for learning about new systems & processes; you don’t need to know everything!
• Ability to work accurately and creatively, with attention to detail & accuracy, and pride in the work completed
• Self-starter, motivated, able to manage & prioritise own workload and meet deadlines
• General understanding of information protocols & data protection
• Commitment to fairness, equality and respect
• IT related qualification, or equivalent admin/superuser experience (desirable)

Please submit a CV and one page cover letter, setting out your suitability for the role and telling us how you have engaged end users so they could get the best out of system, or what you think is important to consider when training end users.

Closing date for applications: 9am, Monday 20 June 2022

Interviews: W/C 27 June 2022

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with its Child Protection & Safeguarding procedures, this position requires a basic DBS check.