Helpline Practitioner

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

Position: Helpline Practitioner

Salary: £25,500 - £29,113 per annum plus 3.5% Rota Allowance

Location: Salford - Quays Reach

Vacancy Type: Permanent

Working Hours: 35 hours per week

Closing Date: 10 June 2022

About the role:

At their UK-wide Helpline, the charity’s priority is to empower the public to protect children and young people. With empathy, sensitivity and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK you will encourage and empower them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves.

You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you take and you will be responsible for assessing the risk, liaising with our external child protection partners (Children’s Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.

About you:

To be successful in this role, you will need to have the following:

• A qualified social care, health or education professional and have substantial and extensive experience in safeguarding children and young people
• Driven by making a difference
• Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
• A passion for customer service
• An understanding of the needs of children and their psychosocial development
• Ability to collect, assess and summarise essential information in written format
• Good IT skills

This is a fast-paced national helpline with demanding targets, where self-discipline and the ability to work quickly are as essential to enable the charity to effectively deliver a child focused service. If you believe you tick all of the above and want to join in the fight for every childhood please apply now.

In return:

• Generous annual leave entitlement starting at 29 days per year (plus bank holidays)
• Employee discounts on everyday goods and services offering up to 35% off your favourite brands
• Employee Assistance Programme (EAP)
• Pension
• Life Assurance Scheme
• Family friendly policies including paid parental and carers leave
• Bicycle and Season Ticket Loans
• Staff volunteering opportunities

Other roles you may have experience of could include: Social Worker, Helpline Service Assistant, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Coordinator Telephone Advisor, Operations Executive, Helpline Officer, Helpline Support, etc.