Senior Impact and Evaluation Analyst (Help to Claim)

Citizens Advice
Blended between office and home (England and Wales)
£40,874 plus London £3,520 Weighting if applicable
Closing date
29 May 2022
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Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.  

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for a Senior Impact and Evaluation Analyst. The main purpose of the role is to lead, develop and implement research and evaluation for the Help to Claim Programme, help evidence the effectiveness of Citizens Advice services and programmes and inform business improvements. The role will have the lead for evaluation and related research activity for the Help to Claim programme, and will also lead or contribute to projects and wider activities related to other advice areas or are cross cutting. 

This is a diverse and interesting role which will draw on your experience of either social  research or evaluation to deliver high quality and robust insight into our business and  member services. 

You will be working to design and deliver a programme of rigorous evaluations for a  large funded project, while managing a team and maintaining and improving internal  quality assurance activities.

You’ll have experience in evaluation and an ability to define meaningful and appropriate  measures, interpret results and communicate your findings. An eye for detail, a passion  for impact and an interest in innovative techniques are encouraged. You'll have the opportunity to play a key role in all parts of the impact and evaluation journey from  design to delivery and then dissemination. You will have the opportunity to gain skills in  a wide range of research activities including designing data collection tools, conducting  qualitative research and analysing data.

You will need to demonstrate that you are an effective team player with a range of  attributes including the ability to foster and maintain effective relationships with a range  of internal and external stakeholders; great IT literacy, including the ability to use  software to analyse and interpret data, and communicate the findings clearly to a range  of audiences.

Experience of delivering evaluation or research in the public or voluntary sectors would  be an advantage - but not essential. ​​​​​​​

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.​​​​​​​

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy staff who are at risk or under notice of redundancy where they satisfactorily demonstrate that they meet the requirements of the role at interview.  Candidates who are formally at risk or under notice of redundancy will take priority over other internal candidates for interview.  If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

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