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Head of Operations - North

Employer
Dogs Trust
Location
North England
Salary
c.£57,000 per year + benefits
Closing date
25 May 2022

View more

Function
Operations & Service Delivery
Sector
Animal
Hours
Full Time
Contract Type
Permanent
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Do you have experience of managing and coaching teams to deliver consistently high performance within a complex multi-site operation?  Are you a fantastic communicator who can lead you team to achieve great results?

Dogs Trust are recruiting for a Head of Operations to lead our rehoming centres in the North to achieve high standards of dog welfare, customer service and operational procedures to maximise rehoming possibilities for dogs in our care.

Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust will never put a healthy dog to sleep, and believe ‘A Dog is for Life’.

Accounting for 62% of the Dogs Trust workforce, the Operations Directorate is responsible for achieving the mission of Dogs Trust through the intake, rehabilitation and rehoming of dogs. The Directorate is split between four functions; rehoming centres, the Contact Centre, a field-based team and a team in the London office.

This is an exciting role with huge scope, as you will need to get to grips with all aspects of the rehoming centre operation (previous animal welfare experience isn’t essential) to contribute to the achievement of continuous improvement in logistical and rehoming processes as well as our (already high) canine welfare and customer experience standards.  You will contribute to the development of the operational strategy and its implementation in support of the wider Dogs Trust strategic aims, ensuring continuous improvement in performance across all Operational areas to support more dogs being cared for and rehomed.  

As an inspiring and experienced leader, you will manage, motivate and develop a group of Centre Managers, focussing on building management capacity throughout Operations and enabling managers, through the development of a coaching culture, to effectively handle all management issues, encouraging innovation and new initiatives, as well as identifying and dealing with underperformance where necessary.

The successful candidate will be an excellent communicator with significant experience of managing and coaching a team of staff to deliver consistently high performance, ideally having managed staff remotely in previous roles.  This experience will include recruitment, performance management and supporting managers with complex HR issues. You will be highly numerate with experience of managing budgets and will have the ability to analyse complex data to make management decisions and make recommendations for future action.

The role will be home-based, within the north and there will be significant travel, including some evenings and weekends.

To apply for this position, visit our website, please click the Apply Now button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role.

Interviews will take place on 6th and 7th June in Manchester (first stage) and 13th June in Darlington (second stage).

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us on jobs@dogstrust.org.uk.

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