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Childline Night Service Supervisor

NFP People
£29607 Per Annum
Closing date
26 May 2022
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Job Details

Childline Night Service Supervisor

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.

Position: Childline Night Service Supervisor

Location: Birmingham - Ciba Building

Salary: FTE £29,607 per annum plus 7% Rota Allowance – pro rata

Hours: Full time and part time opportunities available

Contract: Permanent

Closing date: 1st June 2022

You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts the helpline.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

You will be committed to protecting and enhancing the lives of children and young people.

Overnight shifts up until 7:30am is required - 2 shifts per week, with the requirement to work a third shift every third Saturday. Other shift work over evenings and weekend is a regular requirement to ensure the helpline can respond to all children’s calls.

There are currently three vacancies for this role:


  • 1x Full Time 35 hours, Permanent
  • 1x Part Time 17.5 hours, Permanent
  • 1x Part time 21 hours, Fixed Term (1 Year)


Please specify in your application and interview which vacancy you are interested in.

As an organisation, the charity are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Other roles you may have experience of could include: Helpline Service Assistant, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Coordinator Telephone Advisor, Operations Executive, Helpline Officer, Helpline Support, etc.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
01234 815658
6 West Street
MK46 5HR
United Kingdom
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