Childline Night Service Supervisor
As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.
Position: Childline Night Service Supervisor
Location: Birmingham - Ciba Building
Salary: FTE £29,607 per annum plus 7% Rota Allowance – pro rata
Hours: Full time and part time opportunities available
Closing date: 1st June 2022
You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts the helpline.
You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.
You will be committed to protecting and enhancing the lives of children and young people.
Overnight shifts up until 7:30am is required - 2 shifts per week, with the requirement to work a third shift every third Saturday. Other shift work over evenings and weekend is a regular requirement to ensure the helpline can respond to all children’s calls.
There are currently three vacancies for this role:
- 1x Full Time 35 hours, Permanent
- 1x Part Time 17.5 hours, Permanent
- 1x Part time 21 hours, Fixed Term (1 Year)
Please specify in your application and interview which vacancy you are interested in.
As an organisation, the charity are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
Other roles you may have experience of could include: Helpline Service Assistant, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Coordinator Telephone Advisor, Operations Executive, Helpline Officer, Helpline Support, etc.