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Secretary & Tenant Relations Manager, Retired Baptist Ministers Housing Organisation

Baptist Union of Great Britain
Choice of home based or in offices in Didcot, Oxfordshire
Circa £40,000 for full time (35 hours per week)
Closing date
3 Jun 2022

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Operations & Service Delivery
Full Time
Contract Type
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A             Main Purpose and Context of the Role

The holder of this post will provide the overall leadership of RBMHO, including ensuring that it meets its charitable objectives and fulfils the strategic plans agreed with the board. The holder of the post will have direct responsibility for engaging with beneficiaries and tenants.

B             Key Responsibilities

Managing the process for applications for support from RBMHO, including

  • Publicising the work of RBMHO to potential beneficiaries with the aim of reaching as high a proportion of potential beneficiaries as possible.
  • Taking ownership of the materials provided to prospective applicants to ensure they provide all necessary information and are relevant, informative, and accessible.
  • Handling and responding to enquiries from applicants and prospective applicants, including setting realistic expectations of whether they will qualify for assistance.
  • Evaluating applications received against the standard criteria and communicating the outcomes.
  • Managing non-standard applications and including liaising with the applicant, presenting the case to the board for decision and implementing that decision.
  • Maintaining the forward-looking list of approved applicants to assist with planning (applications can be submitted up to 5 years ahead of planned retirement date).
  • Supporting beneficiaries in selecting their property when taking first property, or relocating during retirement
  • Ensuring the parameters of the support available are understood by the applicant
  • Offering pastoral support and advice to beneficiaries to help them make wise choices of their retirement property
  • Handing over details of agreed property purchases and disposals to the operations manager to
  • Providing support to tenants as they take up residence in their new home, including ensuring that they are provided with and complete any necessary paperw

Providing support to tenants

  • Ensuring that the overall experience for applicants, beneficiaries and tenants is a good one.
  • Ensuring that tenants are provided with the information they need for their occupation of the organisation’s property.
  • Liaising with tenants and or relatives in the event of the death of a tenant

Offering strategic leadership to the organisation

  • Providing overall leadership to the organisation in liaison with the chairman and the rest of the Trustee board
  • Line managing the Operations and Property Manager
  • Taking the lead for the organisation in relation to safeguarding, particularly in respect of any tenants that might be considered vulnerable.
  • Considering the evolving needs of Baptist Ministers and Mission personnel in respect of retirement housing and how RBMHO might meet this in future.

Liaising with donors and other supporters of the organisation


  • Appropriate promotion of giving to the organisation through donations and legacies
  • Providing materials for potential donors to enable them to consider donating
  • Answering any donor queries as they might arise.
  • Liaising with the Baptist Union finance team about progressing receipt of any legacies due to the organisation.

Servicing the Board of RBMHO

  • Advising the RBMHO board on strategic matters
  • Ensuring that good governance practices are applied to the work of the organisation under the supervision of the board.
  • Ensuring that the requirements of the RBMHO constitution and the Charity Commission are met in relation to governance and reporting.
  • Providing informative and relevant reports and updates to each board meeting covering applications, tenancies, finances, etc.
  • Making proposals for any changes to the offer to beneficiaries, including standard rent, property purchase price limits and the amount that may be contributed by a tenant

Please visit the Baptist Union of Great Britain website at:

for a full role profile and details of how to apply and the closing date for applications




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