Quality Improvement Coordinator

Combat Stress
£27207 - £33441 per annum
Closing date
9 Jun 2022

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Human Resources
Health & Medical
Full Time
Contract Type
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Based at one of our hubs across the UK


Status: Permanent

Salary: Band 5, £27,207 - £33,441 per annum, dependent on experience

Hours: Full-time, 37.5 hours per week


About Us:

Combat Stress was established in 1919. We are the UK's leading charity for veterans' mental health. For a century, we've helped former servicemen and women deal with trauma-related mental health conditions like post-traumatic stress disorder (PTSD), anxiety and depression.

Today we provide UK-wide support to veterans from every service and every conflict, on the phone and online, in the community and at our treatment centres. We're on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So, when a veteran is having a tough time, we're there to help tackle the past and to take on the future.

About the role:

An exciting opportunity has arisen for a dynamic and enthusiastic individual to join our Quality and Clinical Governance team.

Our Quality Improvement Coordinator plays a vital role in the implementation and development of quality and clinical governance within our organisation. Our roles within the team are varied and challenging and your day-to-day duties may include;

  • DATIX - incidents, complaints and feedback management
  • DATIX system administration
  • Audit tool development schedule co-ordination and reporting
  • Coordinate feedback through different media
  • Completing independent audits for hubs and UK wide
  • Health and Social Care regulatory compliance assurance including mock inspections
  • Provide training as required on a regular basis
  • Policies - assist with review and compilation of same
  • Organise, prepare and attend regular meetings
  • Development and production of reports on a regular and ad-hoc basis
  • Systems management with excellent IT skills (excel, word, EPS, MIS, Intranet)
  • Provide expertise and support to Hubs in relation to all aspects of clinical governance
  • Supervising, coaching, and developing of Quality and Clinical Governance Assistant

Within Combat Stress we pride ourselves on making a difference and you will be able to enjoy a rewarding career with opportunities to develop and grow as an individual.

Whilst knowledge of regulatory compliance and administration experience is essential, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude.

The successful candidates will join a friendly and supportive team that values the contribution of all staff.

This role is subject to a DBS check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.


* 25 days paid holiday plus bank holidays

* Competitive stakeholder pension scheme - contributions matched up to 10% of salary

* Discount shopping vouchers

* Cycle to work scheme

* Access to the Employee Assistance Programme

Plus many more.




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