Background The brain child of two UK airline Captains and a Clinical Psychologist, Project Wingman is a well-being charity that supports frontline healthcare staff, through both the operation of mobile lounges and provision of preventative well-being training. Our service is delivered in the form of converted double decker buses providing a relaxed, informal and versatile space in which to support staff well-being by providing a short time away from their workspace to recharge their batteries in an inviting environment. Preventative well-being training helps staff manage stress, reduce error, improve effectiveness, enhance patient care and develop better relationships with colleagues, by putting an emphasis on reducing the things that cause stress, fatigue and frustration. Much of what we try to do in aviation is avoiding problems, recognising airlines human factors training, peer support programmes and having the ability to communicate in stressful situations our volunteers from across the airline industry support healthcare services by volunteering at our mobile lounges and in delivering training.
Purpose Developed through 2020 a concept to deliver the service via a mobile solution was created and in February 2021 Wingman Wheels was launched. In the form of a double decker bus the mobile lounge operation has become a cornerstone of the service that Project Wingman provides to health and social care services.
Operations Manager Increasing demand to continue this initiative along with private organisations which will be made available through a social enterprise operation to support the charities objectives. The Operations Manager is the first paid role for the charity and will provide a vital function in co-ordinating and managing our operations. Initially, the role is based on a one year fixed term contract.
Principal Duties and Accountabilities of the role: • Holding overall responsibility for the day to day operational management of the mobile lounge service. • Liaising with the COO to ensure vehicles are safe, legal and compliant. • Liaising with maintenance organisations to ensure vehicles are properly maintained and scheduling planned maintenance. • Organising drivers to move the vehicle from one location to another and organising training and briefing of drivers if needed. • Carrying out site visits to ensure the suitability of the site for the vehicle, including long term parking arrangements where required. • Provide oversight and co-ordination of vehicle bookings, programme schedule, logistics and service delivery to ensure maximum utilisation and efficiency. • Create and deliver briefing documentation suitable for all stakeholders. • Maintaining a record of all vehicle records, highlighting urgent findings to the COO. • Liaising with the logistics team to ensure sufficient provisions to each vehicle in preparation of each booking. • Liaising with the volunteer co-ordinator and team to ensure sufficient resources are available for each booking. • Resolving breakdown scenarios quickly and efficiently to ensure the vehicle is serviceable as soon as practical. Note: This job description does not form part of the employee’s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may be expected to change over time. Job holders should be consulted over any proposed changes to this job description before implementation.
Person Specification Core Attributes
E = Essential
D = Desirable
E Project Wingman charity •
D HGV/PSV Licence • Environmental Regulations • Vehicle Regulations • NHS processes and culture
Proven Skills •
E Planning, scheduling, organisational and project management skills • Team/people management skills • Excellent communication skills (presentational and listening) • Computer Literate (Word, Excel, Outlook, Powerpoint) • Monitoring • Relationship Management •
D Ability and drive to learn • Crisis Management • Commercial Management • Report Writing • Financial Management
Personal Qualities & Attitudes •
E Personal motivation and commitment to the charity • An enterprising ‘can do’ approach • Attention to detail • Adaptability and flexibility • Strong Leadership • Admits Mistakes • Respectful to others and conscientious •
D Sense of humour • Humility • Tolerance • Continuous Learning
IMPORTANT INFORMATION Appointment is subject to a clean DBS check & two references (one personal, one professional)
Please send a CV and a one page covering letter by email highlighting how you meet the Person Specification and what you can bring to the role to:
Andrew Johnston Non exec Director/Trustee E: firstname.lastname@example.org M: 07957 193922
We anticipate formal interviews for this role will take place over two stages w/c 20th June 2022. Alternative styles of applications will also be accepted e.g. Video submissions.
Closing Date for applications 09:00 8th June 2022