Service Head Helplines

We are seeking a Service Head to be part of a senior management team responsible for the day to day delivery of a safe and effective childline service for children and young people

You will be working for a charity whose mission is to prevent cruelty to children in the UK. They’re leading the fight against child abuse in the UK and Channel Islands and believe that every childhood is worth fighting for.

Position: Service Head Helplines

Salary: £41,736-£56,935 per annum

Location: London – The charity operates 24/7 across a range of geographically dispersed locations, you must be able to work flexibly including frequent travel across the UK is required.

Vacancy Type: Permanent

Working Hours: 35 hours per week

Closing Date: 29th May 2022

About the role:

The Services Directorate focuses on protecting children and young people and preventing abuse, especially at times when they are most needed. The priority is to enable people to protect children and prevent abuse. As a directorate, the charity are uniquely placed to work across key audiences to promote their work, raise awareness, deliver learning and transfer knowledge. Their universal national services include two major helpline services.

As a member of the leadership team, you will also be responsible for the development of the service to ensure it remains relevant to the needs and service demands from young people.

In this role you will be responsible for contributing to the charity’s strategic developments, drive improvements, lead, manage and develop the team ensuring that a quality response is given to every child or young person who contacts Childline.

About you:

We are looking for a Service Head who has proven ability and evidential experience in engaging with a range of stakeholders including young people and partner organisations and you will have a comprehensive knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

Join the team as Service Head and help to make a contribution that makes a difference. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that impacts millions of young lives!

The charity is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expect all staff, volunteers, agency workers and consultants to share this commitment.

Other roles you may have experience of could include: Service Head, Helpline Service Manager, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Team Leader etc.