Support Officer

We have an exciting opportunity within a growing service for a Support Officer to deliver emotional support through calls, emails, and other means to people affected by mental illness, and to work alongside and mentor our skilled volunteers.

Position: Support Officer

Location: Office based - Islington, London

Salary: £23,000 to £25,000 per annum

Hours: 37.5 per week including frequent evening and weekend work to cover a 365-day service open until 10.30pm

Duration: Initial one-year contract, subject to six months’ probationary period

Benefits: Employer contribution pension scheme, 31 days’ holiday including bank holidays. Office is in easy walking distance of tube and overland stations.

Closing Date: 9am on Wednesday, 18th May 2022

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis

About the Role

As Support Officer your responsibilities will include:

• Delivering support through calls, emails, and texts to anyone affected by mental illness
• Creating a safe and supportive team environment with volunteers
• Debriefing volunteers on their work with callers
• Working as part of a team to build understanding and use your knowledge and experience to ensure our callers are effectively supported

About You

As a Support Officer, you will have experience of:

• Working to support people with a range of mental health related needs
• Working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
• Providing high-quality written and verbal support to people asking for help

You will:

• Be a compassionate, empathetic person who has a friendly and warm nature
• Be able to work with distressing and challenging content, support callers with complex needs and ensure self-care
• Have good general knowledge of the mental health system, access, treatment and common relevant legislation and awareness of available support structures for people with mental illnesses and carers

About the Organisation

The organisation is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through our helpline, email and text support and Online Forum; and promote and host research into causes, treatments, and therapies.

Other roles you may have experience of could include Complex Needs, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Social Services, Housing and Health, Social Care, Care and Support, Outreach, Crisis, Refuge, Services Manager, Helpline, Emergency Helpline, Advice, Adviser, Psychiatric Nurse, Family Support, Carers’ Services