Contracts Service Delivery Manager
Title: Contracts Service Delivery Manager
Salary: £21,000 to £22,700 depending on experience (full-time equivalent salary of £32,375 to £35,000)
Hours: 24 hours/week, flexible working with core hours
About the role:
Our client is a small general needs housing registered provider with 176 homes located in Cirencester and the surrounding rural communities. They have a small staff team that is passionate about offering quality services. They offer additional value to customers by appreciating that every situation maybe different and focusing on understanding and caring for tenant’s individual housing needs.
As Contracts Service Delivery Manager you will be responsible for managing contactors, contractor performance and the service delivery process used to order and deliver repairs, maintenance and planned works to our clients’ housing portfolio. Our client has contracts with a small number of local and regional contractors.
You will gain appropriate knowledge about the housing portfolio to evaluate works and make decisions on works requests from our client’s customers and contractors in compliance with agreed specifications and repair responsibilities. You will ensure customers are kept informed about repair requests and works to their homes delivering a high level of customer service satisfaction.
You will be motivated by delivering high-quality, customer focused services requiring coordination, cooperation and clear communications. This role requires significant use of IT systems to manage service delivery end to end, perform analysis to identify trends and concerns before they develop into service delivery failures. As such, you will enjoy following and improving processes and decision making based on data.
Other roles you may have experience of could include: Contract Manager, Services Manager, Service Delivery Manager, Property Manager, Facilities Services Manager, Facilities Support Manager, Repairs and Maintenance Manager, Repairs Manager, Residential Property Manager, Resident Services Manager, Facilities Manager, Property and Maintenance Manager, Contractor Performance Manager, Supplier Performance Manager, Supplier Assurance Manager.