Volunteer Support Manager

Position: Volunteer Support Manager
Contract: up to 6 months maternity cover fixed-term contract
Type: Full-time (35 hours per week)
Location: Flexible (can be home or office-based)
Salary: £46,828 - £51,418 per annum plus excellent benefits
Salary Band: Band G3
Department: Community Networks

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

We’re looking for a committed and experienced manager to lead our Volunteer Support Team.

Please note we’re advertising this as a maternity cover (fixed-term contract for up to 6 months).

Our Volunteer Support team provide high quality support to our volunteers based across our community networks. Our team keep in frequent contact with our volunteers in a number of ways whether it be through phone call, messages/emails or online video-chat. 

You’ll have a proven track record of success in leading and managing a team and an ability to understand organisational or departmental strategy and apply it to work programmes.

You’ll be experienced in providing complex support to volunteers, demonstrable experience of leadership qualities and the ability to solve problems and use a creative approach to overcoming issues and challenges, and able to encourage others to do the same.

You’ll respect the unique contribution of every individual and work positively in a diverse environment and be able to work effectively as part of a geographically dispersed team and with geographically remote stakeholders.

We offer 35 days annual leave (pro rata for part time employees) including bank holidays, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.

Closing date: 9am on Wednesday 2 February 2022

In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the attached job description.

The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

The full list of UK visas and permits that grant you the right to work in the UK can be found on the UK government website. We currently don’t have a Sponsor Licence agreement with the Home Office and will not be in a position to support you with any visa applications you may make. 

We’re a Disability Confident Employer. We’re committed to promoting equality and diversity.  We’d be grateful if you could complete the attached equality and diversity monitoring form  and submit it with your application.

As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.  

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

No agencies please.