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Head of Community Contracts

Employer
Shelter
Location
Flexible location
Salary
£51,816 pa + excellent benefits including 30 days holiday and flexible working
Closing date
30 Jan 2022

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Job Details

Do you have considerable experience of managing contracts or programmes for people with complex needs plus a proven track record in performance managing contracts, driving change and efficiency and improving service effectiveness? Then join Shelter in the brand new role of  Head of Community Contracts and you could soon be responsible for managing change, influencing stakeholders and shaping how we deliver contracts and grants within our Community Services in the future.
 

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Shelter’s Community and National Services teams deliver a large number of contracts and grants programmes. Central to our vision is placing our Community Hubs located in England at the heart of their communities. Providing advocacy that achieves systemic change for not only individuals, but the wider community and local practice, our hubs focus on developing relationships, building trust and helping to organise local energy. They also work with groups, organisations and individuals that want to bring about change at a local level, as well as contribute to national change to better tackle housing and homelessness issues. Our contracts and grants programmes are critical in helping deliver systemic change. Our ambition is to design and build even better services so that people who have lived experience are at the centre and we can play our part in addressing local and national change priorities. You’ll play a big part in helping to make that happen.

About the Role
This challenging role has been created to support the development of the contract management frameworks of the larger contracts being delivered within our Community Hubs. We’ll also rely on you to critically review and manage Housing and Homelessness contracts and grants relating to Families, Women and Children, Substance Misuse, Drug and Alcohol and Homeless support. Contract monitoring and reporting across the various parts of each project, including monitoring project outcomes and finances and ensuring quality of service delivery will be a key aspect of the role. You’ll also need to adopt a continuous improvement approach to overall service delivery, thus ensuring the relevant parts of a project work together to achieve the overall aim and outcomes.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
Ideally, you have some knowledge of housing or homelessness, although we’ll happily consider people from related fields, including welfare benefits, employability, justice or the charity sector. What’s for certain is that you’re an experienced senior and people manager with a flair for budget management and the exceptional communication skills it takes to represent an organisation, influence policy and practice and proactively lead/champion issues relating to strategic priorities. You’re also adept at developing a vision, influencing a variety of stakeholders and driving change to systems and practises within your own remit and more broadly across an organisation. Experience of matrix or change management and a proven ability to work alongside peers with a positive approach are must haves too, as is the confidence to make decisions, implement plans, lead strategic initiatives and form recommendations for a senior leadership team to help develop a services directorate. 

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Company

The housing crisis is now a national emergency.

Shelter was founded 52 years ago, not by the wealthy or powerful, but as a community organisation whose purpose was to change society. That means we’re needed more now than at any time in our history: for millions of our fellow citizens the fundamental human need for a safe home is ignored.

Forget finding who’s to blame for this. Shelter is here to do far more than just point out what’s gone wrong. We are here to put it right, and that’s why our aim is for this strategy to be nothing less than a turning point for both Shelter and our country.

Without a home, no one can achieve their full potential. With millions whose right to a home is under threat, neither can the country. We believe that because the need for a home is so all-consuming, a home is a basic moral right, and everything we will do from now will be done to defend that right.

We’ve all talked so much about the ‘housing crisis’ that we’ve stopped believing it can be solved. The phrase has become like wallpaper. But this is a national emergency, and one that demands fearless, ambitious action.

In developing this strategy, it’s been vital to start with our own people: those who rely on our services, our volunteers, our employees. We aim to rebuild a movement, stronger than ever, and a movement must start with a simple idea that unites everyone within Shelter, our best advocates. Change starts here, in our work with individuals, spreading through communities, and across society.

We identify in this strategy six million households whose right to a home is either denied or under threat at this very moment. Soaring rents that squeeze out food and clothing, being thrown out of your home through no fault of your own, simply being too poor to afford a home: the terror of homelessness is everywhere.

Many are living in grossly unfit and unsafe conditions, adults and children whose lives are blighted by fear and despair. Discrimination is rampant in private renting and we have lost sight of the simple fact that we need a home just as much as we need healthcare and education. We are building the fewest social homes in 70 years, at a time when more and more people desperately need them.

In Shelter’s services, our people work tirelessly to alleviate the sheer destitution they see day in and day out. We will be a rock in the storm every day for those who need us. But our aim is bigger – to cut this suffering off at source – and we acknowledge in this strategy that we can’t do it overnight, neither can we do it alone.

For the first time, Shelter is committing in this strategy to ten-year goals as well as three-year goals so we can be confident of building to the necessary changes over the next decade. And at the same time we commit in this strategy to building the movement of people who will make this change possible.

We plan in the next three years to have 500,000 supporters join us in our mission to respond to this emergency, through campaigning, volunteering and donating. It is people that can power the change we seek.

This national emergency has been decades in the making. Now is the moment to act together with one purpose. In the community, our hubs and shops will be magnets for everyone with a role in ending the national emergency. Nationally, we will work with everyone who sees the desperate need for change: no one group or party is to blame for the emergency, and no one group or party can end it either.

Shelter: it’s a fundamental need and a basic moral right. Please join us to defend it.

Polly Neate, Chief Executive

Helen Baker, Chair

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