Supported Housing Officer

Quo Vadis Trust
Lewisham, London (Greater)
Up to £25k plus benefits
Closing date
14 Feb 2022
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Job Title: Supported Housing Officer (Mental Health / Rough Sleepers / Care Leavers)

Responsible to: Housing Manager

Responsible for: N/A

Hours: Full time, 35 hours per week – 9am – 5pm, Mon - Fri

Service: Operations

Location: Lewisham

Organisational Context

Quo Vadis Trust (QVT) is a specialist housing charity in South East London. We provide a service to people who have mental health issues, or who have been rough sleeping, or are care leavers and who need support with their housing. QVT currently provides homes to approximately two hundred people in South East London. Our range of support both on and off the premises helps each individual client to maximise their independence.

Job Purpose

To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. Quo Vadis Trust (QVT, registered charity number 1116196) is a small charity in South East London. We provide a range of supported housing in South East London to approximately two hundred adults who require support with accommodation and other needs.

As a Supported Housing Officer you will be expected to manage and key work a caseload of adults, some of whom have multiple and various mental health needs such as anxiety, depression and bi-polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services, therefore one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery.

You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits; therefore, an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’.

Main Responsibilities

  • To provide an effective, efficient, responsive and client-focused service for an allocated number of clients. Clients will have differing levels of mental ill-health
  • Work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence
  • To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs
  • Be responsible for completing and updating records on ‘Inform’ (QVT’s client management database) to ensure that all your client records are kept up to date
  • Prepare reports on client issues as required
  • Take responsibility for the properties you cover and ensure they are safe, kept in good order and are well maintained, complying with Health and Safety legislation
  • Work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some cleaning duties may be required
  • To report all maintenance issues and ensure that they are followed up to maintain health and safety standards, and to create a homely environment for all clients
  • Record and report any breaches of policy and procedure or poor performance to the Housing Manager
  • Work with the Housing Manager to ensure safeguarding practices are followed and recorded in line with the QVT policy
  • Provide cover for other Housing Officers across all QVT schemes if necessary
  • Liaise with external agencies and attend meetings as required
  • To travel between QVT schemes where necessary
  • Undertake any other tasks which might reasonably be requested by a manager

Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability.


Supporting Documents for Supported Housing Officer

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