Director of Services & Innovation

National Rheumatoid Arthritis Society (NRAS)
Maidenhead, Berkshire
Closing date
14 Feb 2022
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Job Details

Key Responsibilities

The main responsibilities for the Director of Innovation and Services will include but are not restricted to, the following:

  • To support the implementation of NRAS’ strategic aims, with particular regard to increasing and improving individual beneficiary benefits through access to our services and self-management resources.
  • To develop a digital strategy for the organisation embracing opportunities with potential external third parties that are mutually beneficial for the organisation and those we aim to serve.
  • To develop and maintain productive working partnerships with pharmaceutical and other industry partners working in the field of rheumatology and immunology.
  • To lead, oversee and further develop all aspects of the charity’s services and support activity optimising the support provided and growing the number of beneficiaries.
  • To oversee the expansion of our membership schemes and direct line manage the Membership manager.
  • To liaise with health and social care professionals, commissioners in the NHS and Local Authorities, to promote the benefits of the supported self-management services NRAS provides.
  • To manage and report on any contracts for services held by NRAS 
  • To contribute to the annual and strategic planning of the charity and to contribute to Board meetings with the Trustees.

Other Duties and Responsibilities

Strategy and Development

  • Research, identify and lead on the development of effective and innovative ways for NRAS to increase the breadth and depth of support it can provide to people with RA and JIA.
  • Identify ways to harness digital solutions in the delivery of our services and membership package of services.
  • To help develop business cases to support bids for project funding of new or extended services.
  • To lead on establishing and maintaining specific and strategic relationships with health and social care professionals, commissioners in the NHS and Local Authorities, patient and VCS organisations and partnerships, and other bodies supportive of NRAS strategic aims.


  • To lead the development of a co-ordinated programme of support services capable of attracting contracts and/or direct funding.

Third Party Partnerships

  • Develop the charity’s external partnerships managing and developing key relationships with our pharma and corporate partners, including the sourcing of funding from those partners for core services and projects. With specific focus on developing our partnership working with HealthUnlocked.
  • Research, identify and develop potential new partnerships and collaborations to increase the reach and impact of NRAS services.

Service Delivery

  • Manage the teams responsible for service delivery across a range of areas including information and support, helpline, publications, volunteer and member services.
  • Monitor service delivery and quality on a regular basis and ensure accurate recording and reporting to internal and external customers and stakeholders.
  • In conjunction with the Head of Data, develop appropriate tools to facilitate impact measurement of services provided.
  • Identify opportunities to create new ways of developing income streams for the charity through the delivery of our services.


  • In partnership with the Director of Fundraising and Marketing, develop a marketing strategy to raise awareness of and promote NRAS’s services to existing and potential stakeholders.


  • Provide strong leadership and management of direct report employees, ensuring each employee is supported, provided with the resources to succeed in their role and are able to manage their workload.
  • Monitor performance of direct reports through regular one-to-one meetings.
  • Participate in, and contribute to, team meetings.
  • Identify suitable training for the staff team.

Representing NRAS

  • Represent NRAS in a senior capacity to external stakeholders, funders and partners promoting it as a respected, trusted and ambitious charity resulting in partnerships, successful funding and effective collaborative working.
  • NRAS expects all employees to respect the unique contribution of every individual and operates an equal opportunity and diversity policy.
  • All employees must work responsibly within the health and safety policy of the organisation and ensure they are observing this at all times.

Qualifications and Skills


  • Degree level or equivalent experience in area relevant to the provision/commissioning of clinical services.
  • Proven relationship building working with the NHS across the UK, industry and key stakeholders.
  • Embracing technology and digital solutions.
  • Management, leadership and motivation of a team.
  • Development, implementation and management of budgets.
  • Project planning, management and evaluation.
  • Higher level analysis and decision making.
  • Understanding of the health and social care environment.
  • Excellent interpersonal and presentation skills.
  • Excellent written and oral communication skills.
  • Proficient use of Microsoft Word; Excel; Powerpoint.
  • Financial management and planning.
  • Understanding of the impact of long term health conditions on the individual.


  • Experience in integrating other digital platforms with Salesforce such, as Mailchimp and Professional qualification.

Personal Circumstances and Attributes

  • Professional qualification.
  • Understanding of voluntary sector.
  • Able to demonstrate an understanding of self-management techniques in long term health conditions.
  • Use of Salesforce database.
  • Understanding of inflammatory arthritis (RA and JIA).
  • Proficient use of databases and data analysis/report writing.

How to apply

If you wish to apply, please submit your current CV and a cover letter via Third Sector website application.

When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.


The National Rheumatoid Arthritis Society (NRAS) is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). 

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

Find Us
01628 823524
4 Ground Floor
Switchback Business Park
United Kingdom
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