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Complex Case Worker / Support Worker (Homelessness)

Oxford, Oxfordshire
£25,991 - £29,577 per annum
Closing date
24 Jan 2022
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Job Details

Complex Case Worker / Support Worker (Homelessness)

£25,991 - £29,577 per annum

Oxford, Oxfordshire

Permanent, Full Time - 37 ½  hours per week


Closing date for applications: 10am on 24 January 2022

Interview and assessments on: 2-4 February 2022


Are you passionate about making a lasting difference to the lives of vulnerable adults in Oxford?


About the roles

Our client has some exciting opportunities for people to join the team in Oxford working with vulnerable adults with complex needs who are experiencing homelessness. Working within Housing First or Complex Needs you will work with a person centred approach to support clients in their own homes as well as in the community, you will build and maintain effective relationships with local partner agencies to support clients throughout their recovery.


The Housing First Service is an innovative approach to supporting the most, excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness. In the role of Housing First Worker you will be responsible for a caseload of clients and deliver ongoing and intensive support to help your clients set up their home, with the overall goal of supporting them to sustain their tenancy and achieve individual goals and aspirations. 


As a Complex Needs Worker you will alongside the Navigator and local services to support a caseload of clients in the community to achieve long term sustained outcomes around health, housing, employment and training. You will use specialist interventions and advice to support some of the most marginalised people in the community.


About you

These roles will suit motivated, committed individuals who have a genuine desire to support people to transform their lives, as well as:


  • The ability to work independently when required and to manage your own caseload with a proactive and innovative approach to your work and to work flexibly in order to provide ‘tailored support’ to meet clients' individual needs and aspirations.
  • An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
  • Good communication skills and the ability to work with others, the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
  • The ability to empower individuals to make positive changes and a willingness to develop these valuable skills. 
  • Above all they are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.


To view individual job descriptions please click on the ‘document available’ tab.


How to apply

Still not sure? Why not find out more about Oxford job opportunities by joining them for a virtual session between 1-2pm on 11 January 2022 where you can hear from our client’s staff and get involved in their Q&A. Find out more about how to join here


When you’re ready to apply, you should review the 6 Application questions and start your online application form by clicking the ‘Apply Now’ Button on the advert page.


What they offer

Excellent Development and Growth Opportunities

  • They hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey sayour client’s is a great place to work.
  • They are committed to developing all of their staff via routes such as secondments, transfers and promotion. In 2019 35% of their vacancies were filled by internal promotions.


A Diverse and Inclusive Work Place

  • Equality, diversity and inclusion are central to the organisation's values and how they work. They are proud of their commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.


Pay and Other Benefits

  • For these roles staff can claim an additional 20% pay premium for unsocial hours worked as part of a day shift after 8pm or before 8am Monday to Friday as well as for all hours during day shifts worked on Saturday and Sunday.
  • Our client is proud to pay client facing staff above average for the sector. They run a cycle to work scheme and also offer season tickets loans to all staff. Our client contributes 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What they do

Our client’s vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, their clients are at the heart of what they do, and in 2019 – 2020 we supported 32,800 people across all of their services. Their staff are crucial to making this happen.


Additional Info

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on our client’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.



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Find Us
(0) 1943 467 766
The Engine House
Wharfebank Business Centre
Ilkley Road
LS21 3JP
United Kingdom
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