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Outreach / Support Worker (Homelessness - Rough Sleeping Services)

Oxford, Oxfordshire
£25,991 - £29,577 per annum
Closing date
24 Jan 2022
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Job Details

Outreach / Support Worker (Homelessness - Rough Sleeping Services)

£25,991 - £29,577 per annum

Oxford, Oxfordshire

Permanent, Full time - 37 ½ hours per week


Closing date for applications: 10am on 24 January 2022

Interview and assessments on: 2-4 February 2022


Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless in Oxford?


About the roles

Our Client’s Rough Sleeping Team in Oxford provides a rapid response service, intervening to ensure no one needs to sleep rough. Their work is ongoing and they are currently looking for inspirational people to join their Street Outreach and Assessment service teams where you will build and maintain effective relationships with a variety of people to support clients throughout their recovery, develop a knowledge of relevant legislation such as, welfare benefit and housing legislation and work flexibly on the weekly 24/7 rota including weekends and bank holidays to provide support when it's needed the most.


Working as an Outreach Worker you are involved in making contact with people who are sleeping rough, assessing their needs and delivering personalised case management; to support individuals to make the move away from the streets. Outreach Workers also work in partnership with multi-disciplinary teams and agencies.


Working as an Assessment and Reconnection Worker you will be part of a busy Assessment Centre team environment working closely with those new to, or at risk of rough sleeping. You will provide a personalised case management to clients, turning assessment recommendations into practical action plans which fully involve the client.


About you

These roles will suit people with experience of working in a public facing environment with the ability to adapt to new situations; as well as:


  • An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
  • Good communication skills and the ability to work with others whilst managing your own time.
  • The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
  • The ability to empower individuals to make positive changes and a willingness to develop these valuable skills. 
  • Above all they are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.


To view individual job descriptions please click on the ‘document available’ tab.


How to apply

Still not sure? Why not find out more about Oxford job opportunities by joining them for a virtual session between 1-2pm on 11 January 2022 where you can hear from our client’s staff and get involved in their Q&A. Find out more about how to join here


When you’re ready to apply, you should review the 6 Application questions and start your online application form by clicking the ‘Apply Now’ Button on the advert page.


What they offer

Excellent Development and Growth Opportunities

  • They hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey sayour client’s is a great place to work.
  • They are committed to developing all of their staff via routes such as secondments, transfers and promotion. In 2019 35% of their vacancies were filled by internal promotions.


A Diverse and Inclusive Work Place

  • Equality, diversity and inclusion are central to the organisation's values and how we work. They are proud of their commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.


Pay and Other Benefits

  • For these roles staff can claim an additional 20% pay premium for unsocial hours worked as part of a day shift after 8pm or before 8am Monday to Friday as well as for all hours during day shifts worked on Saturday and Sunday.
  • Our client is proud to pay client facing staff above average for the sector. They run a cycle to work scheme and also offer season tickets loans to all staff. Our client contributes 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What they do

Our client’s vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, their clients are at the heart of what they do, and in 2019 – 2020 we supported 32,800 people across all of their services. Their staff are crucial to making this happen.


Additional Info

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on our client’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.



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Find Us
(0) 1943 467 766
The Engine House
Wharfebank Business Centre
Ilkley Road
LS21 3JP
United Kingdom
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