Operations Support Officer (One Year FTC)

Manchester, Greater Manchester
£19,000 - £22,000
Closing date
12 Feb 2022

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Full Time
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Job Details

Operations Support Officer (One Year FTC)


Manchester, Greater Manchester


The Charity

Care4Calais is a volunteer-run charity dedicated to delivering essential aid and support to refugees living in the UK, Northern France and Belgium.

Operating year round, we focus on providing warm clothing, bedding, food and medical assistance to people who desperately need it.

We believe that everyone deserves to be treated with dignity and advocate for a welcoming and inclusive attitude towards refugees.

We are currently seeking an Operations Support Officer to join our team on a one year fixed-term contract, with the possibility of becoming permanent.

The Benefits

- Salary of £19,000 - £22,000 per annum, dependant on experience

- Flexible working hours

- Be part of a team dedicated to improving the lives of refugees

This is a fantastic opportunity for a hard-working and proactive individual with excellent judgement and problem-solving skills to join our organisation and help us deliver vital aid to refugees.

Becoming a core member of our team, no two days will be the same as you jump into a diverse role working across all elements of our organisation. You’ll have the chance to gain brilliant experience whilst ensuring we can meet the ever-changing needs of those we support.

You will develop a thorough understanding of the ins and outs of our charity whilst positively contributing to the lives of hundreds of refugees who need our help. So, if you thrive in a collaborative environment and are looking for a role where you can make a real difference, we want to hear from you!

The Role

As our Operations Support Officer, you’ll focus on providing outstanding operational support to our teams across our core functions including operations, HR, finance and IT.

In this busy, hands-on role, you’ll take on a variety of tasks to keep our operations running smoothly so we can continue helping those who need us most. You’ll provide effective support to our CEO and ensure our core services meet the needs of our beneficiaries and volunteers.

A key focus will be on maintaining and delivering our systems and processes as well as managing the complex logistics of transporting aid to multiple locations in the UK, France and Belgium.

Additionally, you will:

- Oversee the payroll process and employee documentation

- Manage supplier contracts and relationships

- Assist with social media, in particular content gathering and community management

- Manage and maintain data gathering systems used for advocacy purposes

About You

To join us as an Operations Support Officer, you will need:

- Strong digital literacy, including the ability to work on Google Workspace and Office 365

- To be self-motivated with the ability to manage multiple priorities to meet deadlines

- The ability to build positive relationships with a range of stakeholders

- A high level of discretion and diplomacy

- Good decision-making and negotiation skills

- Excellent verbal and written communication skills

- A commitment to continuous learning and improvement

- Excellent written and spoken English

- At a minimum, A-Level qualifications or equivalent

Experience of working in an operations and/or admin role would be beneficial to your application, as would experience establishing and maintaining operational systems and processes.


Practical experience of working in a refugee related or human rights organisation would be advantageous, as would experience working with remote teams from different cultural backgrounds. An undergraduate degree qualification or above would be desirable.

Other organisations may call this role Operational Support Officer, Operations Officer, Operational Support Assistant, or Operations Assistant.

Webrecruit and Care4Calais are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking a brilliant new opportunity as an Operations Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.


Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in the UK, Northern France and Belgium.  We believe in a fair and tolerant British society and advocate for a welcoming and inclusive attitude towards refugees.

Operating year round, our focus is to provide warm clothing, bedding, food and medical assistance to people in desperate need. We also provide social support and interaction, including language lessons and sports and music workshops.

We are not politicians; we are ordinary people like you who believe that everyone deserves to be treated with dignity. We are on the ground with the refugees every single day and are respectful of their common humanity and responsive to their needs.

We use our on-the-ground presence and relationship with the refugee community to provide the much-needed help that other organisations are not able to.

We also work with research and media organisations to advocate for a welcoming and inclusive  attitude towards refugees and asylum seekers.

We have hosted thousands of volunteers, politicians, journalists and campaigners at our centre in Calais and are involved in a number of campaigns aimed at influencing the public’s perception of refugees.

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