I am excited to be working with an amazing membership organisation for an experienced and dedicated Grants Case Worker. Your role will be to provide an effective casework service by maintaining an individual caseload at the required level and standard to ensure the delivery of a responsive, consistent and high-quality service.
Your key responsibilities:
Consistently manage a demanding caseload in a timely, efficient and effective manner ensuring a quality service and in line with targets and Key Performance Indicators (KPIs).
Review and assess grant applications analysing information against criteria, interprets financial information, collaborates with welfare volunteers and other professionals and, reaching recommendations on financial assistance.
Ensure members receive the highest level of service to include:
Advice on income maximisation
Advice on any additional support which may be available
Assisting members in accessing this support or their contact with authorities, welfare providers and other organizations.
Advocating and negotiating in consideration of individual circumstances and vulnerability.
Co-ordinating applications to other grant giving charities and organizations
Provide advice and guidance to volunteer branch welfare officers in relation to their role and cases they are dealing with.
Ensure all communications are personalized, reflective - always demonstrating empathy and understanding of individual circumstances.
Authorise the payment of crisis and other grants within levels of delegated authority.
Draw on all available resources to inform the support offered to members.
Produce clear assessment summaries for internal review or, reports for Trustee decision making meetings.
Maintain detailed and accurate case and financial records (paper and electronic) recording data received and actions taken in line with current policies and procedures so that we hold a solid picture of the work we do.
Maintain confidentiality in all areas of the role in line with procedures and, Data Protection regulations.
Support the Team Leader in identifying trends and ongoing development of grant making policy and casework procedures.
Share in team related tasks including daily case prioritization, first line assessment, emergency applications and payments and, bank transactions.
Maintain a comprehensive and up-to-date knowledge of all areas relevant to the role and develop specialist knowledge related to the role as directed.
Proactively keep abreast of developments within the wider organization and issues affecting members.
Contribute to the Volunteer Training, Development and information Programme through:
Delivering the welfare officer induction training and, the planning or delivery of other presentations, training as directed.
Advising welfare volunteers and others in the organisation on issues such as debt/money management, benefit entitlement, policy as it affects casework and alternative sources of help.
Drafting materials such as factsheets and bulletins.
Identify potentially suitable beneficiary cases that could be used to encourage support and understanding of the charity's work or wider organization campaigns.
Collaborate with colleagues to foster a co-operative, flexible and team- working environment
Attend meetings, contribute to projects, the development of annual work plans etc as required
Participate in training as required to maintain and improve the relevant level of knowledge and skills needed to deliver a quality service.
Undertake other duties appropriate to the grade and relevant to key tasks and responsibilities of this post.
SPECIALIST & TECHNICAL KNOWLEDGE:
Substantial experience of working in a welfare related environment - possibly gained in the voluntary sector ideally working as a charity grants officer or, as a specialist or generalist advisor.
Must have up to date knowledge of and, the ability to explain these in clear terms (due to the holistic nature of the service, the role will involve giving generalist information and advice across all subject areas):
The key principles of income maximisation/debt advice/money management
Welfare benefits and statutory funding
The main recovery proceedings used by creditors, the legal implications and strategies for responding
Ombudsman relevant codes of practice e.g. Financial Services
Awareness and understanding of the impact that financial hardship can have on individuals and families.
Demonstrable understanding of the need for confidentiality and data protection requirements.
Must be able to develop strategies, solutions and/or plans to solve difficult problems requiring:
Highly developed analytical and problem-solving skills
Skills in scrutinising