Debt Supervisor

Citizens Advice Esher & District
Esher, Surrey
£29,950 pro rata
Closing date
28 Jan 2022
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Citizens Advice values diversity, promotes, equality and challenges discrimination.  We value applications from people of all backgrounds.  We are an equal opportunities employer.

£29,950 Full Time Equivalent (based on 36.25 hours per week) / £11,980 Actual

Part-time, 14.5 hours a week

Fixed-term contract, 3 years

The Citizens Advice service in Esher is seeking an experienced money advice worker to work alongside its Advice Session Supervisor team, focusing on its debt advice work and developing its team of volunteer specialist debt advisers. 

This new role will take responsibility for the day-to-day supervision of all client debt work in our office, supporting debt team members to perform within a quality-based advice framework.  It will also involve direct casework and provide some cover for supervision of general advice sessions.

To be successful in this role you will have experience of providing free, impartial and confidential advice, tailored to the individual’s circumstances.  You will have a sound understanding of debt management options (including bankruptcy, insolvency, Debt Relief Orders), be able to maintain the technical supervisory standards required and have a willingness to drive continuous improvement in debt team processes.

You will thrive in a pressured environment and have excellent client-facing and people management skills, together with the ability to manage your own caseload.  You will have a professional and supportive manner and be able to work as part of a diverse, largely volunteer team.

At a time when we’re experiencing a large increase in demand for debt advice, this is a great opportunity to make a real and positive difference to many people’s lives.

Please visit our website via the Apply button to download the job pack and application form.Closing date: Midnight Friday 28th January 2022

We reserve the right to close this vacancy early, so please submit your application as soon as possible.

Please note that we will not accept CVs.

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