Family Support Service Manager

We have an exciting opportunity to join a national children’s cancer charity committed to supporting children, families and individuals affected by eye cancer. We are looking for an experienced and committed professional to lead the delivery and ongoing development of the charity’s work supporting families, children and individuals, from diagnosis, throughout treatment and beyond.

Position: Family Support Service Manager

Location: London office/Hospitals/Home

Hours: Part-time, 4 Days/30 hours per week

Salary: £34,000-£36,000 dependent on experience, equivalent to NHS Band 6, (pro-rated to £27,200-£28,800)

Contract: Permanent

Benefits: Contributory Pension scheme, 25 days’ annual leave plus public holidays (pro rata)

Closing Date: The deadline for applications is 31st January 2022, however the organisation will be calling the strongest candidates for interview as soon as possible, so please do not delay your application.

The Role

As Family Support Service Manager, you will lead the delivery and ongoing development of the work carried out with families, children and individuals, through face-to-face contact along with email, telephone and relevant social media platforms

The team provide emotional support, practical advice, opportunities for members to meet with each other as well as signposting to additional information and specialist support from partner organisations. You will work closely with the specialist teams at a number of hospitals.

Key areas of work include:

• Manage and develop the charity’s Support Service
• Line management of 2 support workers, one in London, one in Birmingham
• Liaise with clinical teams at The Royal London and Birmingham Children’s Hospitals
• Safeguarding lead
• Support for teenagers and young adults after Retinoblastoma
• Support and advice for adults after Retinoblastoma
• Manage the Support budget
• Support enquiries
• Support evaluation
• Partnership working

This is an exciting and highly rewarding role at the heart of the services provided by the charity. It provides an excellent opportunity for an experienced and committed individual to continue this work providing the highest levels of support for individuals and families impacted by this aggressive eye cancer.

About You

As Family Support Service Manager, you will have significant experience in supporting families affected by a health condition, in leading a support team and a relevant qualification in healthcare. We are looking for someone with exceptional empathy and direct experience of working with families with a child with varied and serious needs. Professional, with excellent communication and interpersonal skills, you will also have strong leadership skills and experience as well as relevant experience of establishing strong working relationships with other professionals.

You will be asked to submit a CV and Cover Letter when applying for this role.

About the Organisation

This UK charity is dedicated to helping people affected by retinoblastoma (Rb), a rare form of eye cancer. The organisation provides support and information to families and individuals, funds research into the prevention and treatment of retinoblastoma, raises awareness among health professionals and the public and influences policy to improve services for patients. This established charity has been helping families for more than 30 years and knows that when a child is diagnosed, it can be a distressing and frightening time for everyone. For some people retinoblastoma can have a long term impact and in light of this the charity uniquely offers lifelong support for anyone affected – from diagnosis to adulthood.

“Thank you for your interest in this important position at the Trust. Supporting individuals and families affected by retinoblastoma is at the heart of everything we do and the successful candidate will play a crucial role providing the highest levels of help and support to those who need it most” Charity CEO

You may also have experience in areas such as NHS, Nursing, Service Manager, Family Support Service Manager, Health Service Manager, Social Service Manager, Child Support Manager, Deputy Service Manager, Deputy Family Support Service Manager, Family Support, Child Support, Volunteer Manager, Volunteer Service Manager, Safeguarding Manager, Community Outreach Manager, Community Service Manager, Deputy Community Service Manager, Care Service Manager, Care and Support Service Manager, Services Manager, Service Manager Referral, Service Manager – Family, Childcare Service Manager, Service Team Manager.