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Database and Insight Manager

Employer
Rainbow Trust Children's Charity
Location
Leatherhead, Surrey
Salary
Up to £34,000 - £38,000 pa + benefits (including 25 days annual leave and pension)
Closing date
2 Jan 2022

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Job Details

Database and Insight Manager

Up to £34,000 - £38,000 pa + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey KT22 7TW

Rainbow Trust Children’s Charity is going through an exciting time where we are rebuilding!

Following a difficult year, we are pleased to be in a position to begin growing our care teams so that we can continue to deliver a high-quality family support service to more families in need. Our strategic plan is to rebuild and then continue to grow, so this is a perfect time to join us.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

About the role:

We are looking to appoint a new role of Database and Insight Manager to play a crucial part in shaping Rainbow Trust’s fundraising and marketing data strategy. The post holder will take responsibility for the management of the new CRM database (Donorfy), playing a formative role in enabling the fundraising and engagement teams to get the most from the recently purchased system.

You will be the technical systems expert, developing processes and governing supporter data to help us reach income and engagement goals. With significant experience of managing a CRM database, advanced excel skills and the ability to write and edit applications in Microsoft SQL server, you will be confident in representing our data needs to external CRM developers, as well as regularly training and supporting internal CRM users, being first point of contact for queries and producing/overseeing user guides.

Reporting to the Head of Engagement, you will provide in-depth reporting and enjoy undertaking analysis to help draw out actionable insights to enable the fundraising and engagement teams to spot trends and opportunities, make decisions and forecast accurately.

This role requires a high level of accuracy and persistence as you will be responsible for developing processes and data structure to get the most out of the CRM database functionality.

As we have recently returned to the office after lockdowns and restrictions easing, we are getting used to the new world and generally working a hybrid three of five days in the office.

What we’re looking for:

  • Highly technical problem-solver – you are a task focused and detail oriented, who delivers high quality accurate results with a strong follow up.
  • You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
  • You are a data expert - with significant experience in managing and enhancing CRM database, web applications and integration
  • Friendly, enthusiastic and supportive team member – You enjoy acquiring technical knowledge which you will pass on to colleagues by providing support and mentoring to ensure databases are used in the most effective way.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us more information can also be found in our Candidate Pack.

How to apply:

Please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Interviews will take place either at our Head Office in Leatherhead or on Zoom, with the dates to be confirmed.

We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation.

Company

Rainbow Trust is a charity that provides emotional and practical support to families in England who have a seriously ill child. The charity is based in Leatherhead in Surrey and has nine teams operating across the English regions. Founded in 1986, the Trust has 100 employees and 350 volunteers. Its annual income is £5.1m.

Rainbow Trust was created by Surrey woman Bernadette Cleary who started the charity after she helped two close friends through the terminal illnesses of their children and realised the tremendous strain such families were under. Since then around 12,500 families have been helped. The charity supports families with children aged 0-18 years and they can receive support from the moment of their child’s diagnosis.

The charity has offices in Leatherhead, Durham and Manchester and nine teams of family support workers - in Central London, County Durham, Essex, Manchester, Southampton, Surrey, Swindon and West London.

When a referral or request for help is received, a team manager visits the family to assess their needs. Assistance may include providing transport to medical appointments, practical help in the home such as cooking, sitting with the sick child to provide the parents with a break or taking out siblings. In 2014/15, the charity supported 1,958 families, 16% more than in the previous year.

2014/15 also saw the Trust launch new drop-in groups around the country for families to meet others in the same boat. New groups for parents and bereaved siblings also provided opportunities for friendship, support and respite. In 2015, the Trust’s first Neonatal Support Worker was appointed and they helped 37 families in total.

The charity also has extended its hospital in-reach service to Cumbria, Durham, Manchester and Swindon. This service provides important information, advocacy and sign-posting to families during their child’s stay in hospital, regardless of whether they are likely to require the ongoing support of the charity’s family support workers.

Rainbow Trust’s strategy is to continually review existing care and explore new geographical areas for expansion. It also plans to focus on donor acquisition and major donor income and invest in the management and leaderships skills of its staff.

Corporate partnerships are a major part of the Trust’s strategy and partners have included Deutsche Bank, Hanover Dairies, clothing retailer Evans and investment manager, Invesco Perpetual.

The Trust prioritises flexible working, family friendly policies and offers numerous internships. In 2016, Rainbow Trust was named by the Sunday Times as one of the best 100 not for profit organisations to work for.

Find Us
Location
Cassini Court
Randalls Way
Leatherhead
KT22 7TW
GB
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