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Customer Services Manager

Godalming, Surrey
£37,000 - £40,000
Closing date
30 Dec 2021

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Job Details

Customer Services Manager

Do you have previous experience working in customer services, call or contact centres? Would you like to help change billions of lives, including yours?

This role will help the charity achieve its long-term strategy by building the movement for humane farming, through a supporter services and stewardship programme that demonstrates our client’s exceptional levels of care and loyalty to supporters. The post holder will lead a dedicated team to develop and deliver supporter engagement that maintains and deepens relationships with donors, fundraisers, campaigners, and our client’s online communities.

The post is based at our client's headquarters in Godalming, Surrey (45 minutes from London Waterloo), with some remote working. The office is a 3-minute walk from Godalming mainline train station.

Customer Services Manager Requirements:

The successful applicant will need to demonstrate a passion for, and a deep understanding of, customer/supporter care. This will be matched by a successful track record in staff management; excellent project and process management skills; a talent for effective, engaging written and verbal communication; and exceptional interpersonal skills.

Last but not least, the successful applicant will be able to use their professional and creative skills to achieve the ‘wow’ factor in our client's conversations with all current and potential members of the movement to end factory farming.

About Our Client:

Our client is the leading international farm animal welfare charity, campaigning to improve the lives of millions of farm animals through advocacy, lobbying for legislative change, and positive engagement with the global food industry.

Their work is based on scientific evidence and best practice and as such they are recognised as the credible partner on farm animal welfare to the major food retailers, food service companies, manufacturers and producers.

Our client is located in bright, modern offices; just 2 minutes’ walk from Godalming mainline station (45 minutes from London Waterloo). Regular international travel, mainly in Europe but occasionally outside Europe as well, will be required.

Location: Godalming HQ (some remote working may be possible)
Contract Type: Permanent
Hours: Full Time, 37 per week
Salary: £37,000 - £40,000 (Depending on experience)
Benefits: Why work for our client?

For animals, people and planet: They are on a mission to end factory farming and create a world where fresh air and sunshine are natural parts of any farming system. Expand your current skills, develop your career and make a difference to the lives of billions. They offer 25 days paid holiday. 45 minutes by train from London Waterloo, their international headquarters are in Godalming near Guildford, a picturesque market town on the banks of the River Wey. They occupy modern, bright open plan offices just two minutes’ walk from Godalming station. Free parking.

Closing date: 5.00pm 04th January 2022

Please complete the online application form to upload your CV and a covering letter outlining how you meet the person specification detailed in the Job Description.

In order to comply with legal requirements, as part of the selection process, all potential employees are asked to prove their eligibility to work in the UK.

No Agencies please.

You may have experience of the following: Supporter Services Manager, Customer Service Manager, Membership Manager, Contact Centre Manager, Call Centre Manager, Services Manager Charity, Charities, NFP, Not for Profit, Communications, Marketing Services, Marketing, Third Sector, etc.


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