They are seeking to recruit a Navigator to join their innovative digital and phone-based Central Support and Social Care Team. As part of a close-knit team, you will be providing advice, support and guidance to young people diagnosed with cancer and their families. You will also be first point of contact for phone, email and web chat enquiries from people and organisations in their wider support network.
Care Navigator Requirements
- Substantive experience providing emotional, practical and signposting support to clients
- Great communication skills and the confidence to deliver these via phone and digital channels
- Able to quickly assess a situation and what's needed - and respond accordingly
- Able to record accurately and effectively across different databases
- An innovative and solution-focused approach
This is a full-time (35 hours), permanent role. The service operates 9-5, Monday-Friday and you will be required to work these hours.
You can be based anywhere within the UK but must have a private space in which to work at home. A laptop and resources will be provided.
This role will require an enhanced DBS, which will be organised for the successful candidate.
About their organisation
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.
They help families find the strength to face whatever cancer throws at them. And you could be a part of the team making it happen.
They are on a journey, and if you join them you will be part of a community that is committed make a difference to the lives of children and young people with cancer and their families.
They recognise that opportunities for too many people remain a condition of their race, class, sex, disability, sexual orientation – or a combination. This has never been acceptable to us as a an organisation. They don’t just accept difference — they value it, they celebrate it, they nurture it, and they thrive off it. They positively welcome your application irrespective of your background.
Location: Home Based
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: £22,908 per annum
Closing Date: 13 December 2021
Interview Date: 15 December 2021
You may have experience of the following: Care Navigator, Care Navigation, Social Care, Phone Based Support, Health Care, Support Work, Call Centre, Contact Centre, Customer Service Advisor, Support Worker, Care Assistant, Triage, Advocate, Advocacy, Charity, Charities, Not For Profit, NFP, etc.
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