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Income Management Lead

NFP People
Carlisle or Leicester
£40153 Per Annum
Closing date
26 Nov 2021
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Job Details

Income and Service Charge Manager


Do you want to make a real difference to the lives of people? Do you want to work for an organisation that provides affordable housing across the UK as well as caring for the elderly and supporting those who face homelessness?


We are looking for people who share a passion for positive relationships, supporting customers and promoting the organisation. As Income Excellence Lead, you can play a key part in helping to transform lives and revitalise neighbourhoods.


Position: Income Management Lead (internal title Income Excellence Lead)

Location: Carlisle or Leicester

Hours: 35 per week

Salary: £40,153

Contract: Permanent


Benefits: Opt-in to the auto-enrolment pension scheme or enhanced rate scheme, 25 days’ holiday per year (plus bank holidays), 10% salary increase after 12 months' service, dependent on work performance, family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption, Riverside Rewards scheme and app.


Closing Date: 19th November


The difference you’ll make

As Income and Service Charge Manager, you’ll be directly managing the Money Advice service and leading and championing service excellence in Income Collection coordinating, implementing and improving processes, Money Advice support activities and collection methods.


You will work closely with the Income and Money Advice Teams to understand service performance data, identify areas for improvement and analyse arrears data in order to identify and lead on changes to processes and procedures, collection strategies and rules on an ongoing basis to drive continuous improvement. You will develop the Money Advice service offer, ensuring more customers are receiving the support they need.


So, who are you?

We are looking for someone with Up-to-date knowledge of legislation, regulations and standards relating to social housing, income collection, money advice and welfare reforms. You will need to be results driven with strong analytical skills and have experience of providing meaningful management information.


You will also need to be commercially aware with a focus on continuous improvement and know how to drive change. You’ll be a great people person with experience of successfully leading, managing and motivating teams at a team in a housing or money advice setting.


Enjoy the rewards

This a job that offers true satisfaction with the chance to help those who can’t afford a house of their own.

You’ll find the organisation focused on being an employer of choice where people thrive and your voice is truly heard. You’ll enjoy 28 Days Holiday (plus Bank Holidays), competitive pay, a wide range of benefits, flexible working, employee offers, and the chance to learn valuable new skills. The organisation empowers people to do great work by investing in learning, personal development and technology.


If you’re the kind of person that wants to do a really great job and make a difference to customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can transform lives and revitalise neighbourhoods.


We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.


You may also have experience in areas such as Income Collection Officer, Income Collection Manager, Finance Assistant - Income Collection, Income Services Officer, Income Officer, Senior Income Officer, Rent Income Team Leader, Housing Income Officer, Finance Income Project Officer, Interim Income and Recovery Officer, Rent Income Officer, Debt Recovery Adviser, Debt Advice Team Leader, Collections / Debt Advisor, Collections and Debt Lead, Debt Liaison Officer, Debt Advisor, Money Advice, Money Advice Service, Income Advice, Housing and Debt Advice, Income Housing Lead, Housing Officer, Housing Advisor.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
01234 815658
6 West Street
MK46 5HR
United Kingdom
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