Debt and Welfare Advisor
Do you want to make a real difference to the lives of people? Do you want to work for an organisation that provides affordable housing across the UK as well as caring for the elderly and supporting those who face homelessness?
We are looking for people who share a passion for positive relationships, supporting customers and promoting the organisation. As Income Management Officer, you can play a key part in helping to transform lives and revitalise neighbourhoods.
Internal Title: Income Management Office
Location: Carlisle or Leicester
Hours: 35 per week
Salary: £25,423 (10% Salary increase after 12 months depending on performance)
Benefits: Opt-in to the auto-enrolment pension scheme or enhanced rate scheme, 25 days' holiday per year (plus bank holidays), 10% salary increase after 12 months service, dependent on work performance, family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption, Riverside Rewards scheme and app.
Closing Date: 19th November
The difference you'll make
In this role you will be carrying out collection and arrears prevention activity to help the organisation to maximise and sustain rental income.
You will be helping to prevent homelessness and sustain tenancies, ensuring the most appropriate prevention and collection strategies are applied to the cases you own. Managing inbound and outbound telephone calls as well as other customer contact, you will agree, and monitor payment plans and collect payments; providing advice, support and guidance to customers and colleagues on the debt collection and arrears prevention processes.
So, who are you?
We are looking for someone with experience of working in housing environment who understand our customers. You will need to be able to problem solve and have effective negotiation skills so you can manage both business and customer requirements and come to mutually agreeable solutions.
Enjoy the rewards
This a job that offers true satisfaction with the chance to help those who can't afford a house of their own.
You'll find the organisation is focused on being an employer of choice where people thrive and your voice is truly heard. Working here, you'll enjoy competitive pay, 28 days' holiday plus bank holidays a wide range of benefits, flexible working, employee discounts, and the chance to learn valuable new skills. The organisation empowers people to do great work by investing in learning, personal development and technology.
If you're the kind of person that wants to do a really great job and make a difference to customers, we think you'll love it here. Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.
You may also have experience in areas such as Income Collection Officer, Income Collection Manager, Finance Assistant - Income Collection, Income Services Officer, Income Officer, Senior Income Officer, Rent Income Team Leader, Housing Income Officer, Finance Income Project Officer, Interim Income and Recovery Officer, Rent Income Officer, Debt Recovery Adviser, Debt Advice Team Leader, Collections / Debt Advisor, Collections and Debt Lead, Debt Liaison Officer, Debt Advisor, Money Advice, Money Advice Service, Income Advice, Housing and Debt Advice, Income Housing Lead, Housing Officer, Housing Advisor.