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Family Support Officer

NFP People
Uttoxeter Road, Derby
£11.36 Per Hour
Closing date
30 Nov 2021
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Job Details

Family Support Officer

We have an exciting opportunity for an Information, Advice and Family Support Worker to develop and maintain a high quality information, advice and family support service and to support a diverse group of parents/carers.

Position: Information, Advice and Family Support Worker

Location: Uttoxeter Road, Derby

Hours: 18 hours per week (to include one fixed day spent in the Ronnie McKeith Centre 9.30am-3.30pm)

Salary: £11.36 per hour

Contract: Permanent – Subject to funding, there is currently Lottery funding for this role until October 2024

Benefits: 22 days per annum plus 8 Bank Holidays – all pro rata to hours worked, Pension scheme, flexibility on days, cycle to work scheme, birthday club

Closing Date: 30th November 2021

Interview Date: TBC – Date during December

The Role

As Information, Advice and Family Support Worker you will provide information, advice and support to parents/carers of disabled children individually and in group sessions.

Key tasks and responsibilities include:


  • Signpost parents/carers to appropriate services for their whole family
  • Supporting parents/carers to access and engage with services as appropriate
  • To hold a small caseload of families who need early intervention support
  • Develop and maintain strong and effective working relationships with staff working with disabled children and their families employed by other local agencies
  • Develop a high level of knowledge of local services
  • Facilitate a comprehensive range of well supported parent support groups across the area
  • Supporting and directing volunteers to provide peer support and help with group activities
  • Collating and reporting on relevant statistical and other performance information
  • Working with parents/carers to continually improve the service


About You

As Information, Advice and Family Support Worker, you will have the drive, integrity and enthusiasm to support the parents/carers and volunteering team and will have a genuine understanding of the issues that face disabled children, young people and their families.

You will have:


  • Previous experience of working with parents and carers of disabled children
  • Experience of working as part of a team
  • Experience of working with sensitive/confidential information
  • Experience of providing information and advice
  • A good working knowledge of Microsoft Office
  • A basic understanding of services available to disabled children and their carers and an understanding of the legal framework for the provision of services to disabled children and their parents/carers


You will hold a current driving licence and have your own transport and be eligible to hold a current enhanced DBS check.

About the Organisation

The charity enables disabled children and young adults to realise their full potential by empowering parents and carers, supporting them in their care of their disabled child or young adult and by providing exciting, stimulating activities for children and young adults which encourages the development of skills, whilst having fun. The organisation gives disabled children and young adults opportunities that non-disabled children take for granted and supports any family with a disabled child or young adult aged 5 to 30. The charity is able to support a child or young adult no matter what their disability as our services are person centred to meet individual needs.

You may also have experience in areas such as Carers Centre Family Support Worker, Family Support, Family Support- Children’s Social Workers, Schools Family Support Worker, Youth and Family Support Worker, Early Help and Initial Assessment Family Support Worker, Children and Family Support Worker, Support Worker Disability, Support Worker Family, Parent and Child Support Worker, Family Advice Worker, Family Advice and Support Officer.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
01234 815658
6 West Street
MK46 5HR
United Kingdom
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