Clinical Services Director

I am delighted to be working with an amazing bereavement charity in search of a full-time or part-time (3 - 5 days a week) interim Clinical Services Director. You will be responsible for the charity's services across the board, including the Helpline, Family Programme, Training and Resources. You will design and develop the clinical strategy and growth programme, ensuring effective and high-quality delivery. They will act as an ambassador between the charity, families, schools and other individuals and organisations.


MAIN DUTIES & RESPONSIBILITIES
Devise clinical strategies and plans for effective service delivery and potential growth and development of services, within agreed budgets.
Ensure that the day-to-day operations of the clinical services of the organisation are effectively and efficiently coordinated, implemented and conducted within the framework agreed to by the CEO.
Oversee the coordination of the clinical staff (including volunteers) needed to support service delivery.
To proactively problem solve and develop solutions for any issues that may arise
Help with the development and delivery across the board with the Grief Encounter Family Services, including the Helpline and Training to schools, professionals and in house(optional)
Contribute towards the development of resources for Grief Encounter.
Help to ensure that the programmes and services offered by the organisation contribute to the mission and reflect priorities appropriately by evaluation of the work.
Help with the planning, implementation, execution and evaluation of special projects.

COMMUNICATION
Ensure transparent, timely and accurate reporting to CEO to keep them informed of the work.
Keep records that facilitate communication within workforce.
Offer well-presented written timely reports to CEO and Clinical Trustees
Develop and maintain a professional standard in all communications and services.
Attend meetings as appropriate.


CHARITY DEVELOPMENT
Maintain and develop organisational culture, values and reputation within the project, with all stakeholders, staff, customers, suppliers, partners and regulatory/official bodies.
Network and liaise with outside agencies e.g. CAMHS, Children and Young Peoples Network, GPs, Schools.
Uphold, safeguard and promote the organisation's values and philosophy relating particularly to ethics, integrity, corporate and social responsibility and environmentally sound policies and procedures.

OPERATIONAL PLANNING & MANAGEMENT
Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.
Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
Ensure that the operation of the organisation meets the expectations of key stakeholders.
Review existing policies on an annual basis and recommend changes as appropriate.
Ensure that personnel, service-user and volunteer files are securely stored, and privacy/confidentiality is maintained.
Maintain an updated written policy of current and emerging issues within government policy and the voluntary sector which are of significance to the bereavement operations.
Ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Ensure that the clinical work carries appropriate and adequate insurance coverage.
Ensure use of Child Protection Policies and Procedures.

FINANCIAL PLANNING & MANAGEMENT
Work with the CEO to set the annual clinical department budget/s.
Manage expenditure within agreed budgets, defining corrective actions to be taken as appropriate.
Highlight any fundraising possibilities to Fundraising team.

HR & RECRUITMENT
Determine staffing requirements for organisational management and programme delivery, including the use of consultants/sessional workers
Recruit, interview and select staff that have the right technical and personal abilities to help further the organisation's mission.
Ensure that all staff receive induction to the organisation and that appropriate training is provided;
Build and maintain a high performance culture through effective performance management, communication and training of staff and contractors.
Work in accordance with and implement Recruitment and HR policies and procedures in accordance with approved budgets.
Take reasonable care of personal health and safety and that of everyone who comes into contact with the centre and its services, and to ensure that GEP regulations, policies, codes of practice and department safety rules are adhered to.
Oversee an