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SANEline Support Officer

NFP People
£23000 - £25000 Per Annum
Closing date
19 Nov 2021
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Job Details

SANEline Support Officer

We have an exciting opportunity within the growing service for a Support Officer to deliver emotional support through calls, emails and other means (e.g. via text, online, support forum) to people affected by mental illness and to work alongside and mentor the skilled volunteers.

Position: SANEline Support Officer

Location: London, Office based (and in the short-term home based to comply with social distancing)

Salary: £23k to £25k per annum

Hours: 37.5 per week including frequent evening and weekend work to cover a 365-day service open until 10.30pm

Duration: Initial one-year contract, subject to six months’ probationary period

Benefits: Employer contribution pension scheme, 31 days’ holiday including bank holidays. Office is in easy walking distance of tube and overland stations.

Closing Date: 19th November at 9am

About the Role

Support Officer responsibilities include:


  • Delivering support through calls, emails and texts to anyone affected by mental illness
  • Creating a safe and supportive team environment with volunteers
  • Debriefing volunteers on their work with callers
  • Working as part of a team to build understanding and use your knowledge and experience to ensure our callers are effectively supported


How to Apply: You will be asked to complete the application form and return to the recruitment team.

About You

As a Support Officer, you will have experience of:


  • Working to support people with a range of mental health related needs
  • Working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
  • Providing high-quality written and verbal support to people asking for help


You will:


  • Be a compassionate, empathetic person who has a friendly and warm nature
  • Be able to work with distressing and challenging content, support callers with complex needs and ensure self-care
  • Have good general knowledge of the mental health system, access, treatment and common relevant legislation and awareness of available support structures for people with mental illnesses and carers


About the Organisation

The organisation is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through our helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.

Other roles you may have experience of could include Complex Needs, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Social Services, Housing and Health, Social Care, Care and Support, Outreach, Crisis, Refuge, Services Manager, Helpline, Emergency Helpline, Advice, Adviser, Psychiatric Nurse, Family Support, Carers’ Services


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
01234 815658
6 West Street
MK46 5HR
United Kingdom
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