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Customer Support Engineer

London (Currently 100% homeworking, with office/homeworking combo when feasible)
£24,000 - £28,000
Closing date
8 Nov 2021
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A new opportunity has opened up at this charity in their Product & Technology. Our client is an education charity that puts film at the heart of children and young people’s educational, cultural and personal development. They are proud to say that over half of UK schools engage with their exciting programme of film clubs, cinema screenings, resources and training. This position will initially be offered on a fixed term basis until 31st April 2022.

Customer Support Engineer
 Full time (35hrs/week)
Contract: Fixed term contract until 31st April 2022
Based: London - Currently 100% homeworking, with a combination of office (London) and homeworking in the future when feasible, with the exact arrangement to be agreed
Salary: £24,000 - £28,000

The Customer Support Engineers (CSE) ensure that those who choose this organisation receive the most positive support possible, and so plays a key role in their product strategy, demonstrating the charity's commitment to high retention of account holders.

The CSE supports organisations, film clubs, educators, young people and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing it to inform new features and opportunities for the organisation.

The successful candidate will provide customer service and manage support queries from users of this organisation's products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, the Customer Relationship Management system (CRM). Excellent customer relationship and service management skills are required for the role.

The closing date for applications is Monday 10am on 8th November 2021 with interviews to be held w/c 18th November.

To Apply and for More Information:

Please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position.

Please note that they will only consider application forms uploaded at the 'Apply' link on their microsite - no CVs or email applications will be considered. APPLICATION FORMS ONLY - NO CVs OR AGENCIES PLEASE.

The successful applicant will need to complete an enhanced DBS check, which will be arranged by the employer.

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